T&S OPS AMS Live Team Lead-Austin

About the team:



The Live Stream moderation team handles real-time, high-visibility content and must make quick, informed decisions to mitigate risk while supporting community engagement. The Emerging Products team supports moderation for newly launched features and experimental tools—requiring adaptability, close collaboration with cross-functional teams, and a forward-thinking mindset.

This team operates at the intersection of innovation and platform safety. We are seeking a Team Leader who can guide with clarity, coach with empathy, and execute with precision. This role is essential in driving team performance, reinforcing quality standards, and ensuring operational alignment with TikTok’s core values.



Role Overview

We are looking for a purpose-driven, people-first Team Leader to join our Trust & Safety organization. In this role, you will lead a team of Content Moderators who review and enforce our Community Guidelines across complex and fast-evolving workflows. You’ll be responsible for coaching, performance management, and day-to-day operations, while cultivating a supportive and high-performing team culture.

Please note: this position may involve exposure to sensitive or distressing content, including but not limited to bullying, hate speech, child abuse, sexual assault, self-harm, suicide, or graphic violence.



What You'll Be Doing

- Lead, coach, and develop a team of Content Moderators across Live and EP queues.

- Drive performance outcomes by aligning team execution to policy and quality expectations.

- Monitor key metrics, analyze trends, and implement corrective actions to ensure team success.

- Partner with cross-functional teams (Policy, QA, Training, Workforce) to improve workflows and escalate key insights.

- Support hiring, onboarding, and professional development strategies for team members.

- Foster a psychologically safe team culture that prioritizes transparency, inclusion, and resilience.

- Ensure consistent moderation practices and knowledge alignment across both LOBs.