Business Operations Specialist III (Process Improvement)

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.

• Provides operational support that directly affects the business unit functions
• Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
• Identifies, research, and documents operational correlations and may administer operational workflow and functions
• Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
• Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
• Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
• Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
• Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
• Serves as a backup to other staff members during peak business volume
• Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products
• Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
• Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
• Reviews studies, reports, and surveys and provides summaries to department leadership
• Supports projects and initiatives within the business unit and/or across the organization
• Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
• Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
• Research audit findings, prepares response, and forwards to management
• Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
• Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
• Works autonomously within established procedures and practices
• Uses discretion to modify work practices and processes to achieve results and/or improve efficiency
• Analyzes facts and general principles to develop alternative courses of action based upon precedent/policy
• Develops and presents alternatives and recommendations which have impact and/or complexity
• Leads portions of projects or projects that are routine within the business unit or function
• Coordinates reporting input from various sources and creates, maintains, and delivers reports, queries, and data to analysts and/or management
• Participates in the implementation of changes and may coordinate or deliver training on new processes
• Acts as a resource to others regarding business unit's functions and resolves or arranges for resolution of operational issues, inquiries, and complaints
• Performs other related duties as assigned

• Demonstrated work experience that provided knowledge and understanding of the processes, procedures, systems, policies, and activities of the business unit
• Ability to multitask, work independently, and exercise initiative and judgment
• Ability to work effectively with diverse internal and external contacts
• Familiarity with training techniques and practices
• Proficient using, interpreting, and explaining regulations, instructions, policies, and procedures and presenting findings and conclusions clearly and concisely
• Ability to represent the business unit in task groups and planning meetings
• Strong research, planning, organization, and problem-solving skills
• Effective written, verbal, and interpersonal skills

Desired Qualifications

• Education above the high school level with course concentration in business or related field
• Knowledge of, and experience with, credit union or retail banking operations
• Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

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