Principal Technical Program Manager

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are hiring a Principal Technical Program Manager to join our growing Shared Platform Engineering Team at Zscaler. You will be a key leader in driving the execution of complex, cross-functional programs that support the strategic goals of our platform engineering organization. In this position, you will play a critical role in enabling the successful delivery of platform initiatives by collaborating with product, engineering, and operations teams to align on priorities, manage dependencies, and ensure a focus on quality, scalability, and a customer-first approach. This is a hybrid work environment, going into our San Jose, CA office 3 days a week.  Reporting directly to the VP of Shared Platform Engineering, you will be responsible for: 

• Strategic Program Execution: Lead the definition, planning, and delivery of complex, cross-functional technical programs aligned with Zscaler’s strategic goals
• Operational Framework for Cross Functional Planning: Design, implement, and refine program management frameworks, processes, and tools to drive efficiency, scalability, and a culture of continuous improvement
• Rhythm of the Business: Establish and manage the key interlocks, timelines, and workflows that define the operational rhythm for platform engineering, ensuring the successful achievement of OKRs
• Stakeholder & Executive Communication: Drive alignment by managing cross-functional dependencies and communicating program status, risks, and outcomes effectively to all stakeholders, including executive leadership
• Change Management: Operationalize key transformational initiatives, owning end-to-end change management and rollout plans to ensure successful adoption across the R&D organization

What We’re Looking for (Minimum Qualifications) 

• 12+ years of experience in technical program management or a related technical field, with proven leadership of large-scale initiatives
• Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred)
• Proven track record leading program management function in large-scale organizations by applying methodologies (e.g., Agile, Scrum) and influencing organizational strategy
• Experience collaborating across large scale engineering organizations to lead data driven decision making processes and influencing executive leadership across multiple functions
• Experience in driving cloud services based products and deep understanding of software application frameworks such as GoLang, Java and Spring frameworks like Spring Boot, Spring Cloud etc

What Will Make You Stand Out (Preferred Qualifications)

• Experience in a high-growth SaaS or cybersecurity company. Experience with one of the public clouds, such as AWS or GCP or Azure would be a plus
• Advanced knowledge of process improvement methodologies (e.g., Six Sigma) and program management tools (e.g., Jira, Confluence, SFDC) with relevant certifications such as PMP, SAFe, or Scrum Master
• Experience managing or formally mentoring teams and