Sr. Specialist, Media Servicing

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

This position supports the delivery of Warner Bros. Discovery original programming for worldwide business deals.  We're on the lookout for a dynamic and experienced Media Servicing Sr. Specialist to join our team and play a pivotal role in delivering exceptional content to our regional, and global licensing partners. As a key member of our media operations team, you will be at the forefront of ensuring the seamless and timely delivery of high-quality video, language components, and ancillary materials.  In addition, you will be part of a team who are relentlessly focused on advancing the operational efficiency and technical expertise within the global licensing content distribution space.

Your Role Accountabilities:

Content Delivery Excellence: Own (as assigned) the end-to-end process of content delivery, from initial demand signal to final delivery, ensuring adherence to quality standards, security protocols, and timelines.  This will include complex client technical specifications (media, images, metadata) and various foreign languages. 

Stakeholder Collaboration and Communication: Build and maintain strong relationships with your leadership and team members.  Ensure a firm understanding of unique delivery requirements to ensuring alignment with our content delivery processes and required outcomes in your daily work.  Establish effective and productive working relationships with 3rd party vendors with whom you will collaborate and communicate daily, to deliver our content in a best-in-class manner.  Provide clear and concise communication to internal leadership and other applicable stakeholders, and assigned external partners regarding delivery status, potential challenges, and resolution timelines.  Leverage effective reporting and contextual data as a key component of your communications.

Issue Resolution: Act as a point of contact for any content delivery issues with your assigned content recipients, working collaboratively with internal WBD licensing team members, applicable vendors to troubleshoot and resolve challenges promptly as they arise.

Other work, as assigned – this role will have the opportunity to contribute to the enhancement of our existing media workflows and outcomes in support of our studio and business partners!  Examples include

• Contribute to Workflow Optimization: Participate and use your voice in improvement of content delivery workflows, systems, and data needs, from the perspective of an operational stakeholder, to contribute to enhancing efficiency and meeting the evolving demands of our partners. Identify opportunities for improving processes for maximum effectiveness.
• Stay Informed!: Stay abreast of industry trends, relevant technological advancements, and evolving partner requirements to ensure our content delivery practices remain cutting-edge and aligned with industry best practices.

Qualifications & Experiences:

Any candidate applying to this role must have:

• 3+ years of experience in media operations, with a preferred focus on content delivery to partners with global consumer reach within the TVOD, SVOD and/or DTC consumer space.  As an example -- proven track record of successfully managing content delivery workflows for major streaming platforms like Amazon, Netflix, Apple, Max, or Disney +.
• Requires technical expertise in digital file distribution, enforcing content protection and quality assurance for global license deals including EST, SVOD, TVOD, international linear networks, and DTC global expansion.
• Experience with working with distribution partners on global expansion into new territories and/or content expansion within existing territories, under tight timelines and challenging content preparation conditions.
• Advanced technical understanding of most commonly used audio, video, and ancillary material formats and specifications, including familiarity with multiple file formats for audio, video, subtitles and closed captioning.
• Strong understanding of te