Manager, Commercial Learning Ion

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Manager, Commercial Learning will manage and lead a team of commercial training professionals to create and support training initiatives in an effort to improve the knowledge and skills of our commercial employees. The Manager, Commercial Learning closely collaborates with regional colleagues and cross-functional leaders in many departments including Global Sales Enablement, Field Sales, Sales Management, Clinical/Product Education, and Marketing to lead training initiatives to address the needs of the Intuitive Commercial Employees.

Roles & Responsibilities:

• Leadership
• Coach and manage a team of successful training professionals.
• Recruit talented training professionals.
• Develop training staff skill and competency through ongoing personnel development.
• Teach and audit adherence to relevant Standard Operating Procedures and training processes.
• Updates job knowledge by participating in educational opportunities
• Partner with the Commercial Leadership Team to support the sales strategy by aligning all training programs and initiatives to the priorities.
• Assess sales team's strengths and gaps pertaining to knowledge and skills; Develop programs to address competency gaps
• Strong collaboration with peers within the Global Sales Enablement team to adhere to training processes and support each other in their initiatives
• Collaborate with internal partners within Global Commercial Learning, Salesforce Effectiveness, ISI Business School, HR, Talent Development, Clinical/Product Education and other cross functional partners to standardize business processes
• Lead new product commercialization initiatives to create training curricula, collaborate with cross-functional team to roll out training and lead train-the-trainer sessions as needed
• Technical Training
• Become a Subject Matter Expert of Ion® system management
• Maintain "expert" level certification of Ion® Systems, Ion® Instruments and Accessories, and Ion® Advanced Technology
• Lead and coordinate certification of training staff to maintain their "trainer" level status
• Educate Intuitive Commercial employees to train and support their Ion® customers on: Ion® Instruments and Accessories
• Ion® Advanced Technology
• Ion® Surgical Systems
• Educate Intuitive Commercial employees on the Ion® technical value propositions
• Lead Train-the-Trainer Technical programs and trainings for Global Commercial Learning peers
• Assess training participants technical competency
• Clinical Training
• Become a Subject Matter Expert across key thoracic specialties.
• Maintain "expert" level certification of Ion surgical procedure lectures
• Lead and coordinate certification of training staff to maintain their "Trainer" level status
• Educate Intuitive Commercial employees on relevant clinical procedures as part of sales training programs and initiatives, as needed
• Educate Intuitive Commercial employees on the Ion® clinical value propositions
• Assess training participants clinical competency
• Sales Training
• Effectively present and deliver ISI Clinical Sales Process presentations and workshops to new and existing employees
• Leverage various formats and venues