Sales Operations Specialist, B2C

Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah's Favorite Things 2022 and the TIME Best Inventions 2022 award.
Who We’re Looking For:
Therabody is looking for a detail oriented Sales Operations Associate to assist our domestic and international sales teams with order fulfillment and distributor relations. They will need to be an organized taskmaster with keen attention to detail. Well organized and ability to self-structure the day.

Key Responsibilities

• Monitor orders and fix issues that are preventing them from dropping to 3PLs for shipment
• Communicate order delays to CX team so customers can be notified
• Report any backorders daily to the team and work with CX team to resolve order issues
• Consult with supply chain to understand inventory availability
• Alert website team of any items oversold so that website/marketplaces stock availability can be updated as necessary
• Pull orders from customer portals and EDI platforms and manually enter in NetSuite
• Update inventory on customer portals and EDI platforms
• Upload tracking numbers to customer portals and EDI platforms
• Monitor orders and fix issues that are preventing them from dropping to the 3PL for shipment
• Review backorders daily and work with Sales/Customer to resolve any issues
• Communicate with 3PL and logistics teams to ensure timely shipment of orders
• Set up new SKUs with customers
• Support sales ops team on special projects

The Right Person Would Have

• 1+ years of experience
• Experience with NetSuite or similar ERP system
• Outstanding organizational skills with a keen attention to details
• Excellent follow-up and time management skills
• Strong ability to multitask and meet tight deadlines
• Proactive self-starter that is creative and flexible with a can-do attitude
• Excellent interpersonal and communication skills (written and oral) for effective interaction with all levels within the company
• Ability to work efficiently in a highly demanding and time sensitive environment
• Strong sense of project ownership and dedication to delivering outstanding results

Therabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.