Global Creative Delivery Lead

Let’s talk about the team:

ResMed is transforming its creative operations toward a global in-house agency model in support of rapidly evolving Marketing strategies. We’re looking for a charismatic and highly service-oriented Global Creative Delivery Lead who will be accountable for all aspects of successful project delivery within the team.

Reporting to the Head of Global Creative Design, you will apply your exceptional relationship and organizational skills to build and lead a global team of hybrid Account/Project Managers who are responsible for scoping and delivering marketing campaigns across the globe. You will be accountable for maintaining solid relationships with clients and managing expectations while ensuring that the work is on strategy, on time, and on budget.

Success in this role requires a “relationships first” mindset, deep understanding of the creative process and extensive experience scoping and estimating creative programs within an agency setting. The ideal candidate will have experience in, and seamlessly blend, both Account Management and Project Management. You will be responsible for establishing and implementing end-to-end creative delivery processes that support a world-class, award-winning level of creative output. Relationship management and collaboration at all levels of the organization and working with global teams across multiple functions will be required.

Open to hybrid, remote, or onsite arrangements.

Let’s talk about Responsibilities:

• Provide functional management for a team of hybrid Account/Project Managers responsible for delivering global marketing campaigns.

• Proactively build and maintain solid working partnerships, confidence, and credibility with our internal stakeholder clients across all levels of the business.

• Develop end-to-end delivery process from briefing through to campaign reporting and own consistency of process across the team.

• Acquire a thorough knowledge of our industry, business, strategic imperatives, and key stakeholders to enable strategic decision making related to the work of the delivery team.

• Participate in evaluating new requests during intake process and work with stakeholders on preparing briefs, scoping work and prioritizing work across portfolios.

• Partner with Global Creative Director to ensure the collective team works seamlessly to delivers on the brief and that solutions are effectively communicated and supported with stakeholders.

• Partner with the Global Creative Operations Lead on capacity and contingency planning for volume spikes to include optimizing allocation of internal team, and leveraging contractors and external creative agencies as needed, to deliver on project commitments.

• Maintain awareness of priority projects and ensure prioritization and delivery against daily deadlines for the in-house agency.

• As a member of the leadership team for our global in-house agency, participate in leadership routines and offer organizational, management, and process ideas to foster a culture of collaboration, growth, and excellence that enables best-in-class creative.

• Collaborate with peers to proactively address staffing and process issues, as they arise, to prevent delivery issues.

• Work with peers to develop, measure, and monitor internal client satisfaction.

• Own resolution of conflict related to project escalations both with internal clients and amongst the team.

• Facilitate a positive, collaborative work environment to enable and empower interdisciplinary teams to perform at their best without distractions.

• Promote use of the in-house agency across the organization as opportunities arise.

• Any other duties/responsibilities to be addressed as they arise.

Let’s talk about Qualifications and Experience

• 10+ years creative account/program/project management experience (estimating, scoping, and delivering) within an agency setting across all types of creative work (particularly highly complex, strategic efforts) and interacting with clients in a service-oriented capacity.

• 5+ years managing delivery or client services teams (account/project managers).

• Self-starter who possesses strong leadership skills.

• Outstanding problem-solving skills including excellent judgment and willingness to make hard decisions and lean into hard conversations.

• Strong written and verbal communication with emphasis on clear, concise, and confident articulation information and recommendations.

• Understanding of various financial models related to in-house agencies (i.e. chargeback, allocation, etc.).

• Experience developing, documenting and implementing creative del