Global Sales Development Operations Senior Associate

<div><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <div>This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands.</div> <p>As a <span>Global Sales Development Operations Senior Associate</span>, you will help the Sales Development organization work more effectively by improving the tools, data, and processes that support day-to-day execution. We rely on this role to reduce friction for the team, improve visibility into how tools and motions are performing, and make it easier for sales development team members to move quickly with reliable systems and data. You will report to the <span>Director, Sales Development Operations</span> and play a hands-on role in maintaining core sales development technology, strengthening data quality, and supporting better training and adoption across a global team.</p> <p>This role involves solving operational problems, improving workflows, and turning tool and data insights into practical changes. You will work across systems such as <span>Salesforce</span>, <span>Outreach</span>, <span>ZoomInfo</span>, <span>Demandbase</span>, and <span>LinkedIn Sales Navigator</span>, while helping the team build stronger processes, documentation, and usage standards that support consistent execution across regions.</p> <h2>What you’ll do</h2> <ul> <li value="1"><span>Maintain</span> the performance of sales development tools, including <span>Salesforce</span>, <span>Outreach</span>, <span>ZoomInfo</span>, <span>Demandbase</span>, and <span>LinkedIn Sales Navigator</span>.</li> <li value="2"><span>Optimize</span> processes and configurations across the sales development technology stack to improve usability and consistency.</li> <li value="3"><span>Create</span> training documentation that helps the sales development team use software tools effectively in their daily work.</li> <li value="4"><span>Train</span> sales development team members on core tools and workflows, with clear guidance that supports adoption across regions.</li> <li value="5"><span>Audit</span> how tools are being used and identify opportunities to improve setup, governance, and ongoing effectiveness.</li> <li value="6"><span>Investigate</span> data quality issues that affect speed to lead and support issue creation and progression to drive resolution.</li> <li value="7"><span>Measure</span> and refine Outreach primary collections to improve how data and messaging are managed.</li> <li value="8"><span>Assist</span> business partners in evaluating the effectiveness of inbound and outbound sales development motions and the tools that support them.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1"><span>Experience</span> working with modern sales and marketing tools such as <span>Salesforce</span>, <span>Outreach</span>, <span>LinkedIn Sales Navigator</span>, <span>Demandbase</span>, and <span>ZoomInfo</span>.</li> <li value="2"><span>Required experience</span> using <span>Outreach</span> in an operational or process improvement capacity.</li> <li value="3"><span>Ability</span> to maintain and improve business systems, with a focus on workflow design, tool configuration, and operational consistency.</li> <li value="4"><span>Strength</span> in identifying problems, investigating root causes, and turning findings into practical process improvements.</li> <li value="5"><span>Experience</span> working with data quality, data stewardship, or reporting that supports faster and more reliable sales execution.</li> <li value="6"><span>Ability</span> to create clear documentation an