Rank + Rally - Regional Director of Operations - EAST

 

 

Salary: $140,000.00 - $150,000.00

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

 

Job Summary

Levy founded Rank + Rally in 2017 and has been pushing the boundaries of the retail world ever since.

Partnering with more than 30 North American sports and entertainment retail brands, Rank + Rally builds lasting and impactful retail experiences for expansion teams, league champions, new venues, and historic cultural cornerstones. With the ever-changing needs of the modern retail environment, Rank + Rally leverages technology and analytics expertise from Levy’s DBK Studio and Compass Group’s E15 to drive revenue, innovation, and guest experience.

 

As Regional Director of Retail Operations, you will have regional responsibilities managing a portfolio of diverse clients and operations at venues within the designated region. This role is part of the Rank + Rally Leadership Team and will participate in the strategic growth and operational evolution of the division.

We are seeking an experienced and passionate Retail Operations Director to oversee and drive retail performance within the dynamic and fast-paced sports and cultural retail industry. This role is responsible for leading multi-unit retail operations across a defined region, with a focus on people leadership, customer retention, sales and profitability, inventory control, and operational excellence. The ideal candidate brings a strong understanding of retail within sports and venue retail, a proven leadership track record, and a customer-first mindset.

 

As part of the Rank + Rally Leadership Team, this role will participate in the strategic growth and operational evolution of the division.

 

Qualifications:

 

• Bachelor’s degree in business administration, Retail Management, or related field.

• Minimum of 8–10 years of progressive leadership experience in multi-unit retail operations.

• Strong analytical and decision-making skills with a hands-on approach to leadership.

• Proven success managing multi-unit operations and achieving financial targets in a high-energy retail environment.

• Deep understanding of the sports retail landscape, including customer behavior, merchandising trends, and community engagement strategies.

• Excellent communication, coaching and relationship-building abilities.

• Proficiency in retail management systems, POS software, and Microsoft Office Suite.

• Willingness to travel extensively within the assigned region.

 

Responsibilities:

 

• People Leadership & Team Development

• Client Relations & Retention

• Sales & Profitability

• Operational Excellence

• Division Strategy

 

Success in this Role Looks Like:

 

• A highly engaged, well-coached regional team, passionate about retail and fan experience.

• Consistent achievement of sales and profitability targets.

• High client satisfaction and retention.

• Operational consistency and excellence across all retail locations.

• Innovative ideas and implementation, staying at the forefront of technology, product assortments and retail trends.

 

 

 

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this po