Product Support Engineer (Semi Test Engineering; North Reading, MA)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

 

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

 

 

 

Our Purpose  
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. 
 
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. 

 
Opportunity Overview 

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.  This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape.  The Semiconductor Test Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager. 

 

• Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms and products.
• Provide timely and accurate support to field organizations in response to a wide array of customer issues.
• Identify opportunities to use technology to improve the way that we deliver support to our customers.
• Analyze trends and identify opportunities to improve the reliability of our systems.
• Engage with the Product Development process to influence and prepare new products for successful deployment to the field.
• Develop support and training documentation
• Conduct training to spread knowledge to all field service engineers worldwide

 

 
All About You 
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

• BS in Electrical, Computer or Mechanical engineering and demonstrated desire to be a practicing engineer.
• 1-3 years experience
• Experience with Semiconductor testing desired
• Expert Computer Skills
• Experience with Design for Serviceability and Reliability
• Technical Areas: Power, Networking, C/C+
• Excellent critical thinking, and problem solving skills
• Excellent verbal and written skills
• Strong writing and technical editing skills
• Commitment to product quality and customer satisfaction.
• Solid presentation skills
• Team player, self-motivated, and “hands-on”
• Must be willing to travel up to 25%

 

 

This position is not eligible for visa sponsorship.

 

 

 

Compensation: 
The base salary range for this role is $52,000 to $83,200. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.  

 

Incentive Plan: This job is eligible for