Barista

Essential functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
• Prepare and serve brewed coffee and mixed coffee drinks like cappuccino and espresso, and kiosk food items according to established recipes and procedures, notifying appropriate team members when assistance is necessary
• Retrieve, prepare and stock coffee kiosk food items
• Ensure kiosk area is maintained in a neat, clean, and sanitary manner using approved cleaning agents, sanitation regulations and department procedures
• Accept cash, credit cards, or complimentary vouchers as payment
• Demonstrate an upbeat and outgoing demeanor while on duty
• Perform other related duties as may be assigned by reporting supervisor, including cross training

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel.  We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow procedures and ensure accuracy, carefully monitoring processes and concentrating on routine work details
• Actively listen when talking with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Use tact, maintain confidences, and foster an ethical work environment, handling situations honestly
• Adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example espresso machine and steam wand, personal computers, point of sale systems, and telephone
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Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member occasionally sits, uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team