Senior Director, Product Design

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE'RE LOOKING FOR

We’re seeking a seasoned Product Design Leader to join our team and lead high-impact areas of the product that are essential to Braze’s continued growth. At Braze, Product Design works in close partnership with User Research, Product Management, and Engineering to uncover opportunities, define strategy and vision, and deliver high-quality experiences with strong attention to detail and execution.

In this role, you’ll lead Product Design for the Channels division. The Channels division’s vision is to be the trusted foundation for multi-channel customer communication—reliable, scalable, compliant, innovative, and easy to adopt—while enabling internal teams through effective platforms and practices.

The division is responsible for the full experience of Braze’s customer engagement channels, empowering brands to deliver timely, personalized, and impactful messages at every touchpoint. This includes ownership of Braze’s core messaging capabilities such as Email, SMS, Push, In-App Messages, Content Cards, WhatsApp, Line, Kakao, Viber, and Webhooks. Each channel is designed to be marketer-friendly, developer-reliable, and performant at scale.

These experiences reach billions of users every month across mobile, web, OTT, and messaging platforms. The division oversees the full message lifecycle including composition, configuration, delivery, analytics, and subscription management through a number of specialized teams.

In addition to messaging channels, this division also owns our Design Systems and front-end infrastructure teams. These teams enable all product surfaces to deliver consistent, intuitive, and efficient customer-facing interfaces that reflect Braze’s visual identity and UX standards.

WHAT YOU'LL DO:

You will be leading teams of designers that work within cross-functional teams dedicated to building the right products to support our growing customer base. While our platform will continue to serve several high leverage and differentiated use cases, we always want to make them easier to increase customers’ productivity. Productive customers can spend more time on strategic tasks, which translate into better outcomes for their teams and their business. This principle will guide the mission of this Senior Director of Product Design.

As a people manager, you will have the autonomy to mold your teams to develop an exciting vision and achieve exceptional business outcomes. A candidate for this role will display a keen dedication to both the craftsmanship of the products we ship and the development of leadership skills in others. 

• Managing, mentoring and inspiring teams of product designers and design managers, uplifting the quality of their research and design work.
• Contributing to the teams’ vision and product plan, while working with the VPs of Product Management and Engineering to establish long-term product strategies and process improvements.
• Serving as a key member of the UX leadership team to surface ideas for improvement, share honest feedback, and lead key initiatives that benefit the entire UX team.
• Identifying and operationalizing cross-team efforts across product teams to ensure consistency for Braze customers.
• Closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments.
• Collaborating with User Research partners to identify areas of research, develop a research plan, and act on research findings. 
• Recruiting, interviewing and hiring candidates for your team and across the design org.
• Ensuring operational efficiency and accountability for design within the Channels division.
• Serving as an ambassador for design, and the multiple teams working within the Channels division.