Senior Benefits Specialist - North America

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Senior Benefits Specialist – North America

Location: Atlanta, GA or Frisco, TX (hybrid – 4 days/week onsite)

Position Summary

The Senior Benefits Specialist will be part of a collaborative and entrepreneurial team that leads the administration of NCR Atleos’ leave of absence, retirement, and health and welfare benefits. This role will report to the Senior Manager, North America Benefits.

The Senior Benefits Specialist will have a key role in the day-to-day administration of NCR Atleos’ benefits programs. You will also support ongoing projects, such as Open Enrollment activities and the implementation of any changes, new benefit plans and vendors.

We are seeking an empathetic and highly motivated Benefits professional, who has a passion for building better processes and solutions, and who can effectively navigate the complexities of US and Canadian benefits.   

Key Areas of Responsibility:

• Administer all benefits and retirement programs, including medical, dental, vision, life insurance, leave of absence, and retirement plans.

• Administer U.S. and Canada benefits, including leave of absence, retirement plans, and health insurance. Provide guidance to our operations team to support employees at all levels on benefits questions.

• Assist in hosting benefits meetings for annual enrollment and quarterly benefit webinars.

• Support the planning, implementation and communication of annual open enrollment, and other benefits changes throughout the year.

• Ensure compliance of NCR Atleos’ U.S. benefit programs with regulations, including HIPAA, COBRA, ACA reporting, benefits Non-Discrimination Testing, and other national and local regulatory filings, legal disclosures, and benefits notices.

• Manage global benefit programs, including mental health and family forming benefits, and support the evolution of our wellbeing efforts.

• Educate associates on NCR Atleos’ benefits programs.

• Host benefits orientations on a regular basis and support new hire benefits enrollment.

• Research and resolve escalated issues from third-party vendors, HR, or employees.

• Monitor and evaluate the benefit plans administration policies, procedures, and practices.

• Identify opportunities for process improvements and make recommendations to increase efficiency. 

• Serve as NCR Atleos’ benefits subject matter expert and daily contact. 

• Manage billing data including invoice reconciliation, validation, processing for payment. 

• Lead implementation of any changes and additions to benefit offerings. 

• Monitor and reconcile data between HRIS/payroll systems and benefits vendors to ensure accuracy across all platforms.

• Support annual plan audits, Non-Discrimination Testing, and assist in corrective actions.

• Create and maintain process and results documentation. 

• Complete other projects and tasks as assigned, including various benefit projects and responsibilities. 

Basic Qualifications: 

• 3+ years of experience working in U.S. benefits administration (leave of absence, retirement, and health and welfare)

• Deep understanding of benefits administration processes

• Demonstrated knowledge of the regulations that impact U.S. benefits (ERISA, IRS, ACA, etc.)

• Experience with benefits compliance activities (e.g., Non-Discrimination Testing, Form 5500 filings, audits, etc.) 

• Experience managing projects and programs, as well as documenting processes.

• Proficiency with Microsoft Office suite (Ex: Excel, PowerPoint, etc.) 

• Experience with benefits administration systems

• Experience implementing new benefit plans and vendors. 

• Ability to manage vendor partners

• Ability to research and propose solutions to pr