Manager, Partnership Ops

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Manager in Growth Product and Partnerships (GPP) team, is responsible for building operational processes, tools, policies, and data required to bring our go-to-market strategy with highly complex strategic parties to life. The role requires a data-driven professional, preferably with client-facing experience, who has 5-6 years of experience transforming, improving, and supporting business processes to drive critical initiatives and other functional business priorities for the sales planning and execution cycle. The GPP team works closely with Product, Legal, Finance, Marketing, etc. teams to execute partnership agreements and deliverables that are typically highly complex, strategic, and cross-functional in nature. The manager will support a senior account executive across multiple areas critical to realize growth and progress with strategic partner accounts.

Operational Improvements:

• Identify inefficiencies in processes and workflows, and implement solutions to enhance productivity and effectiveness 

• Work cross-functionally with a number of Visa teams including Product, Partnerships, Legal to drive process enhancements 

• Define and implement SLAs, metrics, and performance standards to measure and improve portfolio health

• Host recurring meetings and business reviews to drive continuous growth and improvement between Visa and our partners

• Work closely with the Project Management Office to develop end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery

• Work with back-office teams including Data Science to identify errors and optimize reporting 

• Bring qualitative and quantitative feedback to team to drive decision-making 

Performance Tracking & Reporting:

• Collaborate closely with data engineering to ensure data quality and accessibility

• Ensure onboarding and integration of data sources from various sources to identify trends, performance gaps, and areas for improvement 

• Develop and support execution of customized account strategy, objectives and plans for select strategic partner accounts

• Support the account and relationship management and sales plan for these accounts, ensuring that the client's business objectives are met

• Align the cross-functional teams on key proposals including representation from Legal, Marketing, Product, Operations, Risk and Technology

Team Support:

• Provide support to the leadership team in various capacities, including meeting preparation and post-meeting action items 

• Support the development, negotiation and signing of proposals by working with various internal stakeholders and relationships with strategic partner executives

Thought Leadership:

• Support exec reporting and interactions with senior management and executives to indicate the status of the partnership progress.

• Proactively educate the Visa organization on market developments and partner opportunities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• A minimum of 5 years business experience with related sales and management experience in the mobile, software, hardware or technology services industry
• Experienced in continuous improvement of teams, processes, products, and related servicing capabilities
• Maintain global perspective - seeing beyond current issues in order to understand d