BRME Incident Issue Program Lead, AVP

Job Description

Why this role is important to us

The Business Risk Management Executive (BRME) team is a first line function that partners with State Street Global Advisors business teams to properly identify, assess and manage operational and regulatory risk. The Incident & Issue Program Lead will play an important role on this team, responsible for managing SSGA reporting and handling of incidents and any identified gap(s) in the control environment, to ensure a clear understanding of themes and timely remediation.  The Program Lead will work closely with business leaders, ERM, and Compliance.  Seeking professionals with 5+ years of experience in operational risk, compliance, audit, or managing risk in a direct business role supporting an asset manager.

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the largest asset managers in the world. We partner with many of the world’s largest, most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous, research-driven investment process. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. 

Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for

As an Incident & Issue Program Lead you will

• Support the business in reporting, data capture, handling, and escalation of SSGA Incidents (i.e. errors, data incidents and client concessions) as well as SSGA Issues (i.e. an identified deficiency in the design or effectiveness of the control or operating environment)
• Review and challenge Incident and Issue content as part of the Reviewer stage of the workflow and broader oversight of both programs to ensure proper alignment between root cause, risk materiality / likelihood, and any required corrective or preventative action
• Identify risk and control themes and periodically present to senior managers and governance forums to develop and maintain a clear understanding of any gaps and influence – as needed – remediation
• Monitor key risk and performance indicators; escalate any outliers and assist Incident/Issue owners and senior leaders in successfully addressing them
• Lead Incident & Issue reporting for senior leaders and governance committees to ensure content is clear, prioritized, and that key themes, preventative action(s), and exceptions/outliers are highlighted for review and action
• Maintain deep subject matter knowledge related to business line activities, operating model, industry and regulatory trends, as well as business and technology risks; efficiently and effectively apply this insight into how content, themes, and priorities are framed and actioned
• Engage BRME peers, leaders of other risk programs, and partners in the 2nd and 3rd line of defense to further challenge and develop risk and remediation priorities
• Establish and maintain productive relationships with key business function leaders; instill confidence by demonstrating credibility and expertise on core programs and services
• Educate business stakeholders on Incident and Issue program requirements and expectations
• Develop and maintain an SSGA view of prioritized Archer Incident & Issue technology enhancements; leverage State Street platform owners and program peers to develop consensus of high-value enhancements and coordinate testing as needed

What we value

These skills will help you succeed in this role

• 5+ years of financial services experience with a large financial services firm or advisory/consulting firm including experience as an internal auditor, risk or compliance officer or related business role actively assessing and managing risk
• Independent strategic thinker with an understanding of regulatory, operational, and technology risks in financial services, preferably within investment management function(s)
• Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk optimized decisions under time pressure
• Ability to manage and coach teams to produce efficient and high quality deliverables
• Ability to collaborate and drive results within the organization
• Excellent written and verbal communication skills, including the ability to adapt to various situations and audiences
• Demonstrated analytical and problem-solving skills and ability to work on global cross-functional projects
• Strong ability to lead through