Principal Program Manager

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

You are the builder here. You will be part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged.

Oracle’s Cloud Infrastructure team is focused on operating our sovereign realms at scale, while driving efficiency via automation and process improvement. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.

We are specifically looking for a hands-on, Technical Program Manager to join the Oracle Cloud Infrastructure Operability team to drive programs focused on automation, efficiency, and improvements for our operational staff and customers.

In this Principal Technical Program Manager role, you will be working across a multi-functional team that understands our business and its objectives, to lead us through planning and designing technical solutions to solve the business’s problems in a very agile, fast-paced, and collaborative environment. The position relies heavily on influence rather than authority to drive projects.

You will create and define project scopes, plan and direct schedules while focusing on automation and efficiency in the operation of our restricted realms; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned programs.

You will monitor the program from initiation through delivery, identifying potential gaps and creating mitigation plans. You will define subsequent programs for delivery or backlog prioritization to address, as well as organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. You will assign and monitor work of systems analysis and program staff, providing technical support and direction.

You will collaborate closely with our partners in program and product management, operations, and engineering to understand our customers and build the right solutions and products that makes their needs and businesses complete.

You should possess exceptional problem-solving skills, strong business judgment, and notable experience collaborating in hybrid teams. You are a self-starter technical leader with a shown ability to execute both strategically and tactically, and someone who is excited to take on new projects.

You have strong interpersonal skills including collaborating and team building. You should be comfortable in a mentorship role and providing direction across teams, escalating where appropriate. You should be customer-focused with a passion for the cloud. You will partner closely with peers, developers, and customers to create solutions, while simultaneously evolving existing capabilities.

 

Responsibilities

• Develop dashboards that collect and reports key service metrics such as CM execution, escalation, and error rates across the different service components.
• Collaborate with engineering teams and TPMs to gather OCI level requirements as well as deadlines and communicate the requirements and deadlines. 
• Drive compliance initiatives such as security patching and OS upgrades.
• Track learning events and corrections and drive the corrections either as a software fix or a process fix through the engineering teams.
• Drive weekly meetings
• Drive the change review process for software updates
• Provide on-going written and verbal status updates to senior leadership.
• Thrive and succeed in an innovative and fast-paced environment, and not be hindered by ambiguity or conflicting priorities.
• Anticipate bottlenecks, provide escalation management, anticipate, and make tradeoffs, and balance the business needs versus technical constraints.

Required Qualification

• 8+ years experience with Technical Product Management in IaaS and or SaaS
• Demonstrated ability to identify process gaps and drive process improvements
• Exceptional organizational, verbal, an