Environmental PMA, Eurofins Drinking Water and Wastewater Northeast, Auburn MAINE

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 7.296 billion Euros turnover, over 950 laboratories across 59 countries and about 65,000 staff.

Job Description

The Project Manager Assistant/Client Login Specialist supports the lab in servicing clients to meet the laboratory mission.  Position is Full time, Mon-Fri 7:30am4:00pm with  occasional Saturday Mornings.  overtime as needed.

Must live a commutable distance to Auburn, Maine and have a background in Environment or the Sciences.   This position is ideal for candidates who thrive in a customer service position.

Compensation is $20-22/hour (DOE) 

This is a great opportunity to gain experience in a laboratory and grow with the organization. 

Essential Office Duties and Responsibilities:

• Answering phones and directing calls to the appropriate party.
• Greeting clients and accepting samples.
• Maintain inventory for office supplies, replenish, stock and keep clean and organized.
• Maintain office machines such as fax, copier, scanner, and call for service when needed.
• Ensure paper and toners are available for general use.
• Responsible for postage meter/scale and postmarking outgoing mail.

Project Management Assistant

• Project Set Up
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set up as vendors for existing work
• Generates accounting software requisition when sending subcontract samples
• Sample Receipt
• Reviews log-in
• Generates subcontract paperwork
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in
• LIMS for invoicing
• Reporting
• Creates and issues final report by client due date
• Issues final data package
• State reporting forms and submission
• Data upload
• Compiles case narrative

Login Client Support Specialist

• Regular attendance and punctuality
• Collect samples from on-site drop box
• Unpack shipments and document receipt of sample
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Phone and email correspondence with clients
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Assist with customer services
• Handle interactions with walk-in clients
• Conduct all activities in a safe and efficient manner
• Perform other duties as assigned

Qualifications

Basic Minimum Qualifications 

• Associate degree (2 years client-relationship/client service experience may substitute for degree)
• High school Chemistry coursework, basic laboratory experience
• Environmental laboratory experience
• 1-3 years business experience required
• Authorization to work in the United States without restriction or sponsorship 
• May need to lift up to 50lbs coolers of samples on occasion. 

Ideal Candidates will have: 

• Customer service/client relations experience preferred
• Bench chemist experience preferred
• Strong interpersonal skills
• Effective problem-solving skills
• Strong oral and written communication skills
• Strong organizational skills
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Perform other duties as assigned

"All offers of employment are contingent upon a successful completion of a pre-employment drug screen and background check."

Additional Information

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you w