Senior Order Management Specialist (m/f/d)

Job ID: 41124  | Location: Lodz, Poland | Expected Salary Range: zł102,000.00 - zł170,000.00 | Work Model: Hybrid 

 

The Order Management team in Łódź is seeking a Senior Order Management Specialist to independently execute daily Order Management operations for the EMEA region ensuring seamless customer service. This role focuses on end-to-end process excellence, maintaining strong relationships with internal and external customers, and driving continuous improvement initiatives. The position serves as a role model for the team through proactive problem-solving and minimal supervision while delivering sustainable solutions that meet customer needs.

 

 

What will you be doing?

• Execute Order & Transport Operations: Take ownership of daily Order Management and Transport Management tasks, including documentation, while maintaining high quality standards and process consistency;
• Communicate with Customers: Serve as a reliable point of contact for internal and external customers, addressing their questions and operational needs in a timely and professional manner;
• Innovate & Improve: Actively contribute to process enhancement initiatives by spotting improvement opportunities, proposing creative solutions, and participating in projects that make our work more efficient;
• Maintain Compliance Standards: Ensure all activities meet regulatory requirements and internal guidelines, participate in audits, and promptly report any risks to the management team;
• Provide Team Support: Step in as backup for colleagues when needed, facilitate smooth knowledge sharing, and engage actively in team meetings to maintain operational continuity;
• Build Strong Connections: Foster collaborative relationships with team members in the Łódź SSC and across different Clariant departments to ensure smooth information flow and teamwork;
• Deliver Excellent Customer Service: Cultivate trusted partnerships with both internal stakeholders and external customers, consistently working to exceed their expectations;
• Uphold Company Culture: Model Clariant's values and code of ethics in your daily work, contributing to a respectful, positive, and professional team environment.

 

 
What are we looking for?

• 2+ years solid experience in the business areas; customer service, OM;
• 2+ years SAP Module knowledge, Good knowledge of Excel, Word, Outlook;
• Project Management experience - will be an adventage;
• Language skills: 
  English (C1-C2)
  German (B1-B2) - will be an adventage;
• Customer Centricity by identifying and understanding customer needs translating them into tangible and sustainable solutions;
• Mature communication with our main stakeholders, addressing the challenge and looking for potential solutions;
• Ensure that compliance/quality guidelines are respected within process performance;
• Support and be role model in the problem solving initiatives when required;
• Team player: respectful and open to different perspectives;
• Univeristy degree in Business,Economics Sciences, Logistics or other relevant.

 

 
What’s in it for you?

• Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance related 8% yearly bonus; language bonuses (800/1 000 PLN gross depending on the number of foreign languages spoken);
• Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
• Relocation package adjusted to your current location.
• Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair accessible workplace).
• Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
• A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top-class services

 

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