Administrative Assistant-North Point Mall

Description

The Mall Administrative Assistant is responsible for the day-to-day operations support of the center, with a focus on tenant relations and maintaining high standards across the property supporting the General Manager and the Management Team, along with performing a broad range of generalist support. The Mall Administrative Assistant must be personable and capable of building strong working relationships with all employees at all levels. 

This is a regular, full-time, in-person role based at North Point Mall.

Requirements

Responsibilities and Accountabilities:

• Answer calls, relay messages, greets, and directs visitors
• Provides various clerical and other office administrative support duties for office staff, including tasks related to the workload of the Management team
• May assist other departments when necessary, including monitoring Security and Management radio transmissions, reporting Housekeeping and Maintenance issues
• Handles incoming mail and sorts for delivery to office staff
• Manages office inventory for office services (office supplies, kitchen supplies, etc.)
• Maintains current Tenant Certificates of Insurance, issue insurance default notices when necessary
• Assists Property Management Specialist in collection of monthly gross sales from permanent and temporary tenants
• Assists with collection of monthly and quarterly sales from permanent and temporary Tenants
• Distribute specialty leasing applications and tenant criteria manual
• Maintain check report
• Prepares various reports on a monthly, weekly, and daily basis as required by partnership agreements, as requested by other Management team members, and as required by Lease language
• Supports routine operational duties such as receipt of deliveries, directing vendors, approving access, etc.
• Support A/P or accounting with any documentation, distribution or report creation/maintenance as requested
• Attend weekly staff meetings and prepare staff meeting minutes
• Cross-training to include preparation of Accounts Receivable and Accounts Payable reports from time to time
• Assists with first line data entry in support of Accounts Payable
• Creates, designs and modifies memos and other tenant communications as directed by the General Manager
• Read and respond to guest complaints and feedback related to the property within 24-48 hours 
• All other duties as necessary or requested 

Additional Requirements:

• Personable, polished and professional with a positive attitude
• Ability to speak clearly and concisely
• Ability to maintain a high level of confidentiality
• Strong attention to detail
• Excellent judgement and decision-making skills
• Exceptional communication skills (written + verbal)
• Excellent computer skills (Word, Outlook, PowerPoint, Excel)
• Proven problem solving and interpersonal skills
• Able to cope with shifting priorities difficult situations and deadlines