Patient Services Specialist

Feather River Tribal Health – Where Purpose Meets Passion

For over four decades, Feather River Tribal Health (FRTH) has been a trusted healthcare home for families throughout the region. Established through the dedication of local tribal communities, FRTH was built on a promise: to provide compassionate, culturally grounded, patient-centered care for all. What began as a small community clinic has grown into a full-service healthcare network committed to wellness, prevention, and the belief that high-quality care should be accessible to everyone.

At FRTH, patients come first, always. Our team is driven by core values of respect, integrity, and cultural humility. We take pride in creating a warm and inclusive environment where every individual is treated with dignity and where employees know their work makes a true difference in the lives of others.

Joining our team means more than starting a job, it means becoming part of a mission. You’ll work alongside passionate, supportive professionals who believe in giving back, strengthening community wellness, and delivering care that honors both the individual and the cultures we serve.

Whether you’re a healthcare provider, clinical support professional, or part of our administrative team, you will have the opportunity to:

• Make a meaningful impact in underserved and tribal communities
• Provide care in a setting where quality, compassion, and cultural respect guide every decision
• Grow your career with ongoing training, mentorship, and advancement opportunities
• Work in a values-driven organization that celebrates collaboration and innovation
• Be part of a workplace where your work truly matters

At Feather River Tribal Health, we don’t just care for patients; we care for people, community, and each other. If you’re looking for a career with purpose, connection, and heart, you’ll find it here.

Join us and help shape the future of community health.

POSITION SUMMARY: 

As a part of the Patient Services branch of Administration, this position is responsible for a wide range of registration and eligibility services including but not limited to patient registration, Native American verification, and other enrollment services, and advocacy. Patient Services Specialist works in collaboration with the Patient Services Coordinator and FRTH staff to assist in obtaining documentation to establish eligibility for FRTH services including Purchased/Referred Care.

ESSENTIAL FUNCTIONS:

1.     Patient Registration and Intake Services - Provides comprehensive patient registration services at all sites, including direct, ineligible, and Purchased/Referred Care (PRC) patients. Registers patients in accordance with Indian Health Service (IHS) and Feather River Tribal Health (FRTH) policies and procedures. Ensures accurate data entry and maintenance of patient records in the electronic health record system in an organized and retrievable manner. Ensures compliance with California Department of Corrections and Rehabilitation (CDCR) program guidelines as applicable.

2.     Eligibility Determination and Health Coverage Assistance - Determines patient eligibility for services under supervision and assists patients in identifying health insurance options. Enrolls patients in Covered California, Medi-Cal, and premium sponsorship programs on an as-needed basis and supports them in accessing available health benefits.

3.     PRC Coordination and Compliance - Collaborates with PRC staff to register PRC patients per agency and IHS policies, monitor eligibility, manage suspensions, and assist with appeals. Ensures PRC data is current and accurate.

4.     Documentation and Verification Support – Assists patients with obtaining required documentation from Tribal and other government agencies. Provides guidance on researching family trees and obtaining Indian Verification as needed.

5.     Cross-Departmental Collaboration and Referrals - Coordinates with internal departments and FRTH staff to refer patients for additional services or eligibility resources, ensuring seamless access to care and support programs.

6.     Tribal Liaison and Community Engagement - Acts as a liaison with sponsoring tribal programs to support the healthcare needs of Native American communities, facilitating culturally competent care and com