Sr. Associate, Hospitality Program Management

LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Sr. Associate, Hospitality Program Management:

The Games Delivery Revenue team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage departments.  This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes. 

The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization. 

Reporting to the Head of Hospitality, the Senior Associate, Hospitality Program Management will manage multiple, often interconnected, projects and workstreams to help drive the goal of making the LA28 commercial hospitality program as successful as possible.  They will coordinate activities between multiple workstreams, ensuring the proper planning, execution and tracking of all programs while identifying interdependencies and/or any gaps, while proactively driving issue resolution where/when necessary.  This individual will also serve as the primary point of contact for the hospitality functional area as it relates to tracking milestones, facilitating onboarding, and supporting the organization of key elements of the Olympic & Paralympic hospitality program. 

Additionally, this position will collaborate with key hospitality functional leaders to set department & cross-functional meetings, as well as aggregate information from IOC, IPC, partners, and other external stakeholders. 

Key Responsibilities:

Program Management 

• Ensure all projects and workstreams are aligned with the Hospitality business plan and overall Hospitality strategy
• Collaborate with the On Location PNC Team to create process to inform of any changes or delays on deliverables On Location is assigned are flagged for leadership
• Create and maintain project plans (utilizing project management tools such as Smartsheet, etc.), including timelines, resources, etc.
• Work closely with functional area leaders within Hospitality & across the organization to understand program goals, requirements, and deliverables 
• Track project / workstream progress and provide regular updates to key stakeholders 
• Develop / structure a weekly progress report to provide weekly updates on key workstreams to Hospitality leadership 
• Support onboarding process for new hires (both internal and external) including but not limited to ensuring all proper systems access is approved and shared, etc.
• Manage multiple projects simultaneously, prioritizing tasks and maintaining a high level of organization to meet deadlines and expectations 
• Assist in the Master Milestone tracking of the overall program management and ensure proper coordination and communication to have the HSP Program stay on time and hit all deliverables
• Handle administrative and PMO/PNC responsibilities, including preparing project documentation, reports, and presentations, and ensuring compliance with internal processes and governance standards<