Associate Director of Fraud Operations

Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.

About The Role & Team

We are seeking an experienced Associate Director of Fraud Operations with 4 to 6 years of relevant experience who can provide leadership to our fraud program across U.S. operations. This role is responsible for safeguarding client assets, ensuring regulatory compliance, and protecting the integrity of our deposit accounts, investment platforms, and trading systems.

The ideal candidate has a strong background in fraud analysis, excellent communication skills, and the ability to drive initiatives that enhance the security of client accounts. 

In This Role, You Will

• Develop and execute the firm’s fraud prevention strategy across brokerage and investment platforms.  Maintain fraud-related policies, procedures, and controls.   
• Lead and manage fraud investigations from end to end, overseeing the review of claimed fraudulent activities in customer accounts, including account takeovers, new account fraud, ACH and wire fraud, friendly fraud, and identity theft. 
• Oversee daily fraud operations including withdrawal queue monitoring, system risk reports, and third party account exception reviews
• Foster growth and provide guidance to junior team members on best practices for fraud detection and prevention.   
• Collaborate with Client Services, Customer Support, and Tech Support teams to handle fraud-related inquiries, ensuring efficient resolution and timely reporting.  Serve as primary point of contact for complex and manager-escalated customer inquiries. 
• Conduct detailed interviews and analyze device data to authenticate users, ensure accurate case disposition and prevention. 
• Establish fraud risk metrics, dashboards, and reporting for executive leadership and regulators. 

• Manage relationships and integrations with fraud-related service providers. 

• Ensure compliance with SEC, FINRA, and other regulatory requirements related to fraud and financial crime. 
• Drive continuous improvements in fraud detection protocols, system logic, and investigative methodologies.  

The Skills You Bring

• Bachelor’s degree in Finance, Business, Risk Management, or related field; advanced degree preferred. 

• 4 to 6 Years of fraud prevention and risk management experience with demonstrated leadership experience within the brokerage, banking, or investment landscape. 

• SIE/FINRA Series 7 and Series 24 licenses

• Strong knowledge of SEC, FINRA, AML, and KYC regulations. 

• Expertise in fraud detection technologies, transaction monitoring systems, and data analytics. 

• Exceptional leadership, communication, and stakeholder management skills. 

• Proven ability to manage complex investigations and present findings to executive leadership and regulators. 

What Makes You Stand Out

• CAMS and/or CFE certifications a plus
• You are a strategic thinker with the ability to anticipate fraud risks and design proactive solutions. 
• Strong analytical and problem-solving skills. 
• High integrity and commitment to protecting client trust and firm reputation. 
• Ability to thrive in a fast-paced, highly regulated environment. 

Why Webull?

Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 14 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact.