Associate Director, Customer Experience Transformation Project Management (Remote)

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Job Description

About the Role

• We are embarking on a bold, enterprise-wide Customer Experience transformation to evolve our operating model into a customer-centric, nimble, and scalable go-to-market approach. This transformation will enable us to deliver precise, differentiated experiences to our customers across all touchpoints. As the Associate Director of Project Management, you will play a pivotal role in driving this change by providing strategic and execution driven project management support across multiple workstreams and the overall transformation effort.
• You will work closely with cross-functional leaders, transformation workstream owners, and external partners to ensure initiatives are well-planned, aligned, and executed with excellence.  This role will also connect closely into the GCO Strategic Planning and Transformation Office to ensure the Customer Experience efforts align with and advance broader GCO organizational progress.  This is a high-impact role for a dynamic, detail-oriented, and collaborative leader who thrives in fast-paced, complex environments.

Key Responsibilities

• Program Management Support
  • Provide centralized project management support across multiple transformation workstreams.
  • Develop and maintain integrated program plans, timelines, and milestone tracking.
  • Facilitate alignment across workstreams to ensure dependencies, risks, and interconnections are proactively managed.
• Governance & Reporting
  • Support the Customer Experience Transformation Office in establishing and maintaining governance structures.
  • Prepare executive-level dashboards, status reports, and presentations for senior leadership and steering committees.
  • Track KPIs and success metrics to monitor progress and impact.
• Stakeholder Engagement
  • Partner with workstream leads to ensure clarity of scope, roles, and deliverables.
  • Facilitate cross-functional collaboration and communication to drive transparency and accountability.
  • Support change management efforts by coordinating communications and engagement activities.
• Operational Excellence
  • Identify and implement project management best practices, tools, and templates.
  • Drive continuous improvement in project execution and delivery.
  • Support budget tracking and resource planning across the transformation portfolio.

Qualifications

• Bachelor’s degree required; advanced degree or PMP certification preferred.
• 5+ years of experience in project/program management, ideally in biopharma, life sciences, or healthcare.
• Can competently use and employ essential project management tools and methodologies to facilitate project team activities and support team execution
• Possesses excellent communication and facilitation skills both one on one and in a team setting
• Exercises judgement within defined procedures and policies to determine appropriate action in support of the cross functional team(s)
• Ability to influence without authority and balance task requirements
• Ability to solve a broad range of problems in varying scope and complexity
• Proven success managing complex, cross-functional transformation initiatives.
• Exceptional organizational, communication, and stakeholder management skills.
• Proficiency in project management tools (e.g., Smartsheet, MS Project, Asana, or similar).
• Familiarity with operating model transformation, commercial strategy, or customer experience design preferred