Sr. Account Executive, State and Local government

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Genesys Senior Account Executive, you’ll have the opportunity to help drive the adoption and growth of emerging cloud technologies that allow governments to more effectively and economically communicate with constituents and employees.  More importantly, you'll help government customers transform IT infrastructure and significantly improve the employee and citizen experiences.  Your responsibilities will include developing and managing a growing customer base in California. You will deepen business and technical relationships with the State and help them launch new citizen facing services by working with them to define, identify and pursue key opportunities. This includes determining the most effective go-to-market strategies and collaborating with Genesys’ Solution Consultants, Channel Partners, Product Management and Executive leadership.

In this role, you will: - Drive revenue and market share in a defined geographic region.

• Serve as a key member of the Genesys Public Sector team, helping to advance our market and technical strategy.
• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.
• Understand the technical considerations, certifications, and procurement processes specific to the public sector.
• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.
• Work closely with customers to ensure that they understand relevant CCaaS use cases, are successful using Genesys services, and can build the technical resources required to fully embrace cloud services.
• Understand the technical requirements of your customers and work closely with their IT development team(s) to guide the direction of our product offerings for developers.
• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.
• Maintain an accurate and robust pipeline of $5M+ and accurately forecast your business using MEDPICC and CVI sales methodology.  
• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
• Prepare and deliver business reviews to the senior management team regarding quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction.
• Ability to spend significant time in Sacramento is required.
• Understanding and ability to leverage and manage consultants and lobbyists.
• Knowledge of Federal Government security frameworks and how they impact State agencies such as FedRAMP, IRS Pub1075, CMS MARS-E, SSA-TSSR, and NIST 800-53.

Qualifications

• Must have experience selling to a variety of state executive agencies (including health care and human services, unemployment compensation, transportation, and revenue) and the judiciary.
• 8+ years of enterprise sales and/or business development experience with a focus on state and local government customers.
• BA/BS degree or equivalent experience
• Live in Texas, preferably Austin, Houston, or Dallas
• Technical background in contact center technologies, DBaaS, SaaS, IaaS, PaaS, software applications, networking, data analytical tools, web application development, cybersecurity, etc., preferred
• Demonstrated history of consistently exceeding sales quota
• Experience selling to a variety of state executive agencies (including health care and human services, unemployment compensation, transportation, and revenue) and the judiciary., preferred.

About The Team

The Genesys State & Local Government team are experienced sales professionals with a passion for serving the mission of government while having fun and making history. We obsess about our customers' success and view their long-term goals to improve the effectiveness of government as the sole purpose of our organization.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environmen