Strategic Sourcing, Director (Call Center/BPO) - Virtual

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The Strategic Sourcing Category Manager (Call Center/BPO) is accountable for developing (with input from stakeholders) and implementing category strategy including the sourcing life cycle and commercial activities for aligned suppliers. Serves as the organizational expert in the category to meet internal requirements that drive desired business outcomes and financial results.

Responsibilities:
Responsible for the sourcing life cycle and commercial activities for aligned suppliers primarily aligned to the customer care space. Serves as the organizational expert in the category to meet internal requirements that drive desired business outcomes and financial results.

• Develops strong, trusted partnerships with key business stakeholders while building and developing category strategy, driving alignment, and managing risk and issues.

• Acts as Alight’s contractual point of contact with aligned suppliers, managing strategic sourcing engagement activities (RFPs, negotiations, contracting, governance etc.) and ongoing relationship

• Deep expert in category (supply markets, internal business requirements, etc.), develops solid demand forecasts and consults with key stakeholders on industry trends

• Proactively defines requirements to enable continuous improvement and works with procurement excellence team to ensure latest market research and analytics drive category strategy

• Leads in connecting the Supplier needs of all Businesses and brings those parties together to identify opportunities/synergies driving alignment on common product/service sets

• Acquires a deep understanding of business objectives, drivers, and desired outcomes in order to build those elements into the Sourcing process

Work Experience:

• 10+ years of experience in Supplier Category Management or Health or Wealth operational outsourcing disciplines:  Health, Wealth or Payroll. 

• Experience managing client and/or third-party supplier contracts, with a detailed understanding of Terms and Conditions of the MSA, Statements of Work and Fee Schedules.

• Deep expertise in overseeing Governance routines and processes: change orders, Service Level Agreements, performance dashboards, escalation management, root cause analysis, risk mitigation, audit compliance (SOC I ad SOC II), business continuity, data privacy and related Governance routines

• Strong financial acumen, including but not limited to P&L Management, budgets and forecasting, invoice validation, cost savings, ROI/cost modeling and operational fee structures (ie:  PEPM/PEPY, volume-based pricing, variable charges, RUs, minimum guarantees and ARC/RRC).

• Excellent communication and relationship management skills with the ability to build trusted partnerships with internal and external stakeholders at all levels of the organization.

• Solutions oriented and has a proven track record of using facts, data and cost modelling techniques to build business cases and influence decisions.

• Experience in negotiation techniques; proven ability to deliver favorable agreements which meet business requirements.

• Strong knowledge of the industry and market trends.

• Project management or program management experience

• Working knowledge of contracting process and tools.

• Able to travel a