Sr. Product & Offer Mgr - Hybrid Cloud Solutions & Services - Denver CO, Morristown NJ or Irving TX

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

About the Opportunity

 Avaya’s Solutions and Technology team is looking for a Senior Product / Offer Manager to oversee a specific set of Innovation Software and Professional Service offers from conception to market launch and to leverage commercial strategies that drive adoption of new offers in the market globally. This is hybrid role of both Product Management and Offer Management. You will be accountable for overall strategic planning and management needed to design, develop and deliver software and services to the market and manage them through their lifecycle.  Role is hybrid (3 days per week in the office), currently seeking a candidate to work in our Denver CO, Morristown NJ or Irving TX.

 

In this Senior Management position, you will engage with product management, marketing, sales, partners and external customers to understand customer needs, and translate those needs into viable solutions. Your initiatives will drive an evolution of the Avaya commercial strategy for your assigned portfolio, as Avaya solutions evolve to deliver best in class customer experience solutions.

 

To be successful in this role, you should have go-to-market experience with enterprise communications software and services. The position requires a balance of strong technical skills and business / market expertise, with the ability to work with cross-functional teams to influence and drive results.

• Manages a specific set of offers from conception to end of life, acting as a subject matter expert for those offers.
• Acts as a voice of the customer translating their needs into financially viable solutions.
• Applies a balance of technical and business/market expertise to create offers that address customer needs, complement the company’s strategy, and contribute to the company’s financial success.
• Builds connections with cross-functional stakeholders, such as product & program management, marketing, services, sales, legal, finance, and go-to-market teams so that the offer is a holistic solution for customers and absorbed quickly and successfully in the market.
• Understands technical integrations across multiple platforms including SaaS, 3rd party, SDK’s and API’s.
• Works independently and exercises judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

About You

• 10+ years of experience in Product Management and launching new SaaS offers in the large enterprise market space. 
  10+ years of experience working in the communications software industry, preferably contact center and unified communications.
• 2+ years of experience working with AI integrations to communications applications. 
• Experience in professional Services Offer Management is highly preferred.
• Ability to work and drive success in a cross-functional team environment, including globally diverse teams. 
• Big picture thinking on emerging technologies, services, and solutions.
• Strong understanding of pricing strategies and data driven pricing analytics.
• Technical understanding of using SDK’s and API’s for communications software integrations.
• Understanding of AI and how it fits into enterprise business communications solutions. Google AI and CCAI experience a plus. 
• Strong verbal and written communication skills.
• Strong problem-solving skills and ability to prioritize conflicting requirements.
• Ability to multitask and prioritize critical tasks and conflicting requirements with a high attention to detail.
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
• Owner mentality and an entrepreneurial drive.
• Limited travel required.
• Bachelor’s degree in Computer Science or related Engineering fields.
• MBA or working towards MBA.

Compensation

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