Automotive Title Specialist I (Private Seller Exchange)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Administrative & Office Support 

• Provide general office support including answering phones, responding to emails, forwarding messages, and assisting internal and external customers with routine inquiries. 

• Enter data accurately into internal systems and maintain organized digital and physical files. 

• Assist with document scanning, uploading, and indexing to ensure all records are properly stored and easily retrievable. 

• Deliver and pick up mail, title packets, registration documents, license plates, and related materials as needed. 

Document Review & Processing 

• Review vehicle titles, registrations, and other documentation for accuracy and completeness, identifying missing or incorrect information. 

• Verify key vehicle details such as VIN, mileage, taxes, fees, and lienholder information. 

• Support the preparation and organization of titling packets and other documentation for internal teams and external partners. 

• Ensure all documents are handled, routed, and filed in accordance with company procedures, state guidelines, and regulatory requirements. 

Customer & Team Support 

• Respond to routine questions and status inquiries from customers, banks, dealers, and internal teams. 

• Provide clear and professional communication while maintaining high standards of customer service. 

• Collaborate with team members across Vehicle Operations to support workflow needs and ensure timely completion of tasks. 

Compliance & Process Adherence 

• Learn and consistently follow all company policies, titling procedures, and regulatory requirements related to vehicle documentation. 

• Support special projects, audits, and process improvements as assigned. 

• Follow established quality controls to ensure accuracy and prevent processing delays. 

 

Qualifications:

Minimum-

• High School Diploma/GED

• Generally, less than 2 years of experience

• Effective communication skills

• Possesses good problem-solving, organizational, and computer skills.

• Basic computer software skills required.

• Vision abilities that include close, distance and depth perception.

Preferred-

• Experience in the auction/automobile industry or at the Department of Motor Vehicles.

• Notary seals and stamps

• Must have strong organizational skills and be very detail oriented.

• Ability to type and use 10-key proficiently is preferred.

• Effective communication skills and strong customer service attitude is required.

• Be familiar with Microsoft Office (Outlook, Word, Excel).

• Effective communication skills and a strong customer service attitude are required.

Work Environment:

• Office setting.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work h