Sr. Product Communications Manager (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. PRODUCT COMMUNICATIONS MANAGER (STARLINK)

Starlink is the world’s largest satellite constellation, committed to delivering access to high speed, low latency broadband internet worldwide. As a key member of the team, the Senior Manager, Starlink Product Communications will oversee development of all customer-facing communications and supporting materials for Starlink’s consumer and business lines, both domestically and abroad.

RESPONSIBILITIES:

• Develop communications materials for Starlink’s consumer and business products including website content, mobile app content, email communications, user guides, presentations and general product materials
• Ensure all communications are regularly reviewed and updated to reflect the latest Starlink developments and most useful customer information
• Create and implement communications rollout plans to support Starlink expansion both domestically and abroad
• Manage translation of customer-facing communications and materials in collaboration with customer operations and application software; identify and onboard translation resources as needed
• Manage content across all digital properties, including starlink.com and the Starlink mobile app; work with customer support and customer operations teams to modify content based on customer feedback
• Create and distribute customer updates to ensure awareness of network improvements and service availability
• Create baseline communication materials for use by customer support and sales teams inclusive of FAQs, support materials and presentation decks
• Ensure all digital and print materials meet Starlink standards and support a positive customer experience
• Oversee development of photo and video content for use in various materials across both consumer and business lines

BASIC QUALIFICATIONS:

• Bachelor’s degree
• 5+ years of experience in product marketing or communications

PREFERRED SKILLS AND EXPERIENCE:

• Experience with international markets and referral programs
• 3+ years of experience with content development for technical programs/projects
• 3+ years of experience developing communication materials for digital mediums
• Experience developing and editing technical content and communicating in layman terms
• Exceptional written and verbal communication skills
• Strong project management skills

COMPENSATION AND BENEFITS:             

Pay range:           Sr. Communications Manager: $125,000.00 - $180,000.00/per year          

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.         

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for ve