Creative Operations Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is seeking a highly organized and strategic Creative Operations Manager to drive efficiency and operational excellence within our growing in-house creative team. This role is instrumental in managing day-to-day creative operations, ensuring that projects are delivered on time, within scope, and aligned with business objectives.
As a key operational leader, you will streamline workflows, optimize processes, and facilitate cross-functional collaboration to enhance the team’s efficiency. You will also serve as the Asana expert, leveraging the platform to prioritize initiatives, track progress, and improve overall project management. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is passionate about building scalable creative processes.

What You’ll Do

• Oversee and manage the end-to-end creative production process, ensuring seamless execution from project intake to final delivery.
• Use project management tools (e.g., Asana, ClickUp, Monday.com) as the central hub for tracking progress, assigning tasks, and meeting deadlines efficiently.
• Establish and refine best practices, workflows, and operational processes to improve efficiency within the creative team.
• Act as the bridge between the creative team and other business units, ensuring clear communication, alignment, and expectation management.
• Drive resource planning, capacity management, and budget tracking to optimize team workload and productivity.
• Monitor project performance, providing actionable insights and recommendations for process improvements.
• Manage relationships with external vendors, freelancers, and creative partners when needed.
• Foster a collaborative and high-performing team culture, advocating for the creative team’s needs while maintaining operational efficiency.

Requirements

• 5+ years of experience in creative operations, project management, or a similar leadership role within a SaaS company, in-house creative team, or agency.
• Expert-level proficiency in project management software (e.g. Asana, ClickUp, Monday.com), with hands-on experience implementing workflows, reporting, and team collaboration.
• Strong understanding of creative processes, including design, content creation, website, and multimedia production.
• Proven ability to manage complex creative projects with multiple stakeholders and competing deadlines.
• Exceptional communication and stakeholder management skills, with the ability to collaborate across departments.
• Strong problem-solving and organizational skills, with a keen eye for identifying and improving inefficiencies.
• Experience with resource allocation, budgeting, and performance tracking for creative projects.

Nice to Have

• Experience working in the SaaS or technology industry, particularly within a fast-growing company.
• Familiarity with marketing and creative technology tools (e.g., Adobe Creative Suite, Figma, Google Analytics).
• Graphic design background, passion for design, and/or hands-on experience with designing marketing collateral.
• PMP or project management certification.
• Passion for creative excellence and team empowerment.
• Familiarity with Google Workspace (G Suite) for collaboration and documentation

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $75,000 - $135,000
• The salary range listed here ha