EDA Field Applications Engineering Manager

About Silvaco, Inc.

For over three decades, Silvaco, based in Silicon Valley, California and with global locations around the world has solved semiconductor design challenges by offering affordable and competitive TCAD (Technology Computer Aided Design) software, EDA (Electronic Design Automation) software, proven design IP (intellectual property), and world class support to engineers and researchers across the globe. Silvaco solutions span from atoms to systems: starting with simulation of material behavior impacting semiconductor devices, to design and analysis of transistor circuits, and lastly providing IP blocks for systems-on-chip (SoC) designs. Our solutions are deployed in production flows across broad industry segments such as leading display companies, automotive OEM suppliers, and top Memory, 5G, and IoT (internet of things) providers. 

JOB SUMMARY 

A successful Field Application Engineering (FAE) Manager in Silvaco contributes to two key missions: managing and developing successful FAEs, and being a key technical contributor focusing on customer success.  

The FAE manager is responsible for determining team priorities, managing priority conflicts in consultation with sales leadership. Additionally, FAE managers should grow the skillsets and capabilities of their teams in anticipation of our customers developing needs. 

As a technical expert, the FAE manager exhibits  technical knowledge of Silvaco product offerings and expertise in the common product creation workflow and objectives for creation of ASICs and SoCs to advise customers in their simulation efforts and address their technical obstacles. In so doing, they work as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth.  

The FAE manager, and the FAE team, works closely with key customers to  

• Gain insight into their technical roadmaps and immediate challenges and recommend the best matching solution Silvaco can offer.  
• Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution.  
• Provides training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application.  
• Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements. 

FAE managers play key roles in Silvaco’s account strategies and planning, collaborating and providing input to sales plans and enhancing Silvaco’s differentiable technical positioning as applicable to the customers' workflow 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to: 

• Working with users of Silvaco tools to  
• capture and isolate potential technical issues and suggesting workarounds or alternate approaches to relieve the problem and/or raising the issues to business unit as bug reports 
• Understanding customer workflow and representing user-defined needs and feedback into business units  
• Optimizing customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities 
• Working with applicable customer departments and functions to assure Silvaco products are properly installed and help validate the installations 
• Making technical presentations for products, use cases and support status update to customers. Supporting sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features 
• Generating ideas for configuration and workflow improvements based on obstacles customers face in their work 
• Documenting evaluation plans and customer support cases in SalesForce CRM 
• Keeping up with advancements in key applications and workflow implementation