Senior Customer Onboarding Specialist

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. As a Senior Customer Onboarding Specialist (Senior COS), you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading complex, multi-Hub implementations.

You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

What You’ll Do

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
• Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
• Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
• Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
• Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
• Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
• Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
• Identify onboarding process gaps, pilot improvements, and contribute to scalable enhancements that deliver measurable results.

What You’ll Bring

Required Qualifications

• 3–5 years of experience consulting customers through SaaS implementations and/or ongoing platform adoption.
• Proven ability to manage multiple complex implementations or service engagements simultaneously.
• Deep expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
• Experience advising on both technical solutions (integrations, APIs) and strategic growth considerations.
• Strong communication and presentation skills, with the ability to tailor messaging for technical and executive audiences.

Nice-to-Have Qualifications

• Experience supporting enterprise or multi-regional customers.
• Familiarity with data modelling, reporting frameworks, or CRM governance at scale.
• Experience identifying or supporting expansion opportunities for additional products or services.
• Comfort using AI-powered tools to improve efficiency, insight, or delivery quality.
• Experience consulting on CRMs
• Professional level of German or French 

Where You’ll Work

• Location: Ireland
• Work model: Flexible — you can choose what works best for you (remote, hybrid, or office-based).

 

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law