Administrator - Client

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Principal Purpose of Position:  

• Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner

• Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems

• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters

• Update and audit client profiles while managing all third-party vendor communications

• Receive inquiries from customers (internal and external) and coordinator resolution efforts with Holman departments

• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.

• Provide regular status updates on open items with clients.

• Process management: coordination of all supply chain activities from acquisition to delivery, and remarketing dedicated to a specific client.

• Dedicated resource for specific customer(s) to serve as single point of contact

• Timely responses to customer and/or driver inquiries via email or phone

• Host reoccurring meetings with customer, vendor, and internal personnel to discuss various topics such as but not limited to: status, orders, driver topics, invoicing, etc.

• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree required or equivalent work experience.

Relevant Work Experience:

• 3-5 years of customer service, account management or retail experience preferred

• Advanced Microsoft Office skills

Planning/Organizing/Managerial Knowledge:

• Proficient in Microsoft Word, Excel, and PowerPoint applications.

• Strong organizational skills and attention to detail.

• Capable of managing multiple priorities effectively.

• Initiative to work independently and multi-task varying client/departmental priorities.

• Demonstrates ownership for decisions and situations.

• Works cooperatively with others and treat fellow employees with respect.

Communicating & Influencing Skills:

• Superior customer service skills required including focus on customer needs and customer relationship management.

• Excellent verbal and written communication skills, including telephone communication and active listening.

Outputs:

• Provide timely responses to internal / external customers in accordance with established service standards.

• Keep client informed of status of tasks / issues through to resolution.

• Develop and maintain working relationships with client contacts.

• Assist with execution of special projects.

• Work cohesively with Account Executives, teammates and internal contacts.

#HYBRID

#LI-MG1

INDCS

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparati