Technical Operations Analyst

ADP Technology Services, Inc. is hiring a Technical Operations Analyst in our Schaumburg, IL location.

 

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

 

Well, this may be the role for you!  Ready to design what’s next?

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments.  You strive to learn new technologies and find ways to incorporate what you learn into building your results.  You’ll be curious, persistent, and at times persuasive.

As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for ADP and the industry.  Pace should not scare you. We still find time for a healthy dose of fun.

 

 

WHAT YOU’LL DO:                                                                        

• Build Teams that thrive. As an experienced leader, you want everyone to shine. You are constantly looking for ways to share your knowledge, motivate others, and keep everyone engaged and productive.
• Learning. You’re always learning new technologies and processes with tools and other training courses, conferences ADP offers, and operating with a “learn as you go” approach with a willingness to figure out new ways of doing things.
• Create Results. You’re proactive and hands-on.  When you see a potential issue, you never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.
• Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned.  You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our clients.
• Variety of work. There is no typical day.  You could be checking in with a team in India one minute, meeting with leadership to review initiatives for the coming quarter later and tomorrow handling a few ad hoc requests from your peers in other departments.
• Influence and inspire confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive presence, leading change, and creating clear executive-level communications on milestone achievements.
• Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution.
• Responsibilities. Responsible for working with our Infrastructure Incident Management team to oversee, operate, troubleshoot network infrastructure environment, while ensuring health and stability of our system and network infrastructure, including troubleshooting, documentation, and communication. Provide first level response and resolution for critical hardware, software, and application events. Perform troubleshooting, updates, and regular maintenance on Windows, Linux, and Unix environments. Communicate directly with technology teams and business users regarding technology issues, outages, and downtime during planned maintenance. Coordinating Root Cause Analysis (RCA) and tracking. Lead RCA investigation and coordinate actions items with appropriate teams. Coordinating changes on all Network software and hardware. Network monitoring, Capacity and Configuration Management. Administer and maintain network management tools. Firewall Change Management. Mange network device code levels and end of life hardware tracking.

 

TO SUCCEED IN THIS ROLE:

• Education and Qualifications/Skills and Competencies. Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Data Science, Statistics, Mathematics, or related field of study and five (5) years of related experience required. The company will also accept a Master’s degree and three (3) years of related experience.
• 10% travel required per business need.
  
  
• Work Experience. Three (3) years of experience must include: R