Project Management Operations - Coordinator

Job Summary:

PROJECT COORDINATOR

Location: Any City/Province, North America

Division: Global Operations & Support

Contract Terms: Hourly, up to 29 hours per week, with potential for nights or weekend support - Rare travel, domestic and International (up to 10%)

THE TEAM

The Implementation and Solutions team, which is part of the Global Support & Operations organization, is responsible for providing outstanding support for internal teams and the Ticketmaster client base.  The team mission “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

The Project Coordinator directs and controls a variety of projects for the Implementation and Solutions organization, ensuring that the organization's projects are conducted on time, within budget using project management best practices to ensure the highest level of quality.  The Project Coordinator sets project management standards and objectives and develops operating plans and project management methods to achieve them.  Prioritizes technical project management activities and evangelizes the technical project management function to the rest of the organization to maximize cross departmental cooperation.  The Project Coordinator works closely with every facet of deploying and supporting Ticketmaster processes and products and is a key player in ensuring clients have access to the tools they need.

Specific tasks on each project will include authoring functional requirements for Business Operations teams, developing project plans, budgets, and schedules, managing tasks and teams on the project’s critical path, identifying, and resolving issues, and managing the overall success of the project.  It is essential to understand the scope and effect of all changes that a project may encompass by soliciting input from all constituents and involving all appropriate teams.

WHAT YOU WILL BE DOING

• Responsible for scope control with stakeholders, task execution with the development team and relevant upward communication to managers and senior stakeholders

• Primarily works within the client support organization and across other sub-organizations as necessary.

• Helps define process improvements and feedback for the project, including any strategies required for timely execution

• Gather necessary assets required for development of each project, including but not limited to: functional specifications, hardware and software specifications, project tool workflow entries, budget constraints, and any additional technical documentation required

• Provide necessary feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources

• Update relevant project information in real time

• Support product positioning in the market, while driving sales enablement, client support and editorial awareness, and assist marketing strategies to drive growth and retention

• Work across all departments to deliver projects that align to the organization's strategic vision

• Manage risks and issues and take corrective measurements

• Resolve cross-project issues and strategic issues with senior stakeholders

• Guard the viability of the vision and the business case

• Maintaining strategic alignment between the project and the organization

• Ability to find innovative ways to resolve problems.

• Lead the project to its successful completion.

WHAT YOU NEED TO KNOW

• Bachelor’s Degree or equivalent degree desired

• Training in Project Management Professional (PMP) fundamentals preferred

• Experience with Waterfall/Agile project management methodology preferred

• 2 - 3 years’ experience working within Technical Project Management desirable

• Demonstrated technical project management skills

• Fluency (speaking, reading, and writing) in English and Spanish preferred

• Experience with managing IT and operational projects related to infrastructure, including hardware and networking

• Successful track record in working with business and technology teams to define, develop, test and launch new products

• Experience in authoring project plans, building a project budget and technical requirements

• Experience with Agile, Lean and other project management methodologies are beneficial

• Innate capability to create order out of chaos

• Proven problem-solving skills

• Demonstrated ability to think