Manager, Network Engineering Access

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the day-to-day management of the Access Engineering team for the California, Mountain West, Pacific Northwest, Texas, and Midwest Regions. In addition, collaborates with cross-divisional peers on developing standards and processes to support the Access Engineering teams. The manager ensures compliance with industry and Company technical requirements, standards, policies, and procedures. Also, it promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering. Serves as subject matter expert and guides employees as required.

Please note: this position is 4 days in office, at one of the listed location, and 1 day remote weekly

Job Description

Core Responsibilities

• Keeps abreast of the cable industry and upcoming projects to determine the means to implement changes in the existing network to accommodate technology, features and functionality.
• Plans to meet and/or exceed the requirements of production operations.
• Analyzes complex business needs via interaction with senior leadership, internal operational managers and external customers.
• Examines new projects, forecasts new staffing requirements and reviews Company goals to prepare a systems engineering plan and budget.
• Creates systems engineering (SE) standards, tools and processes by reviewing documentation and participating in SE organizations.
• Leads user conferences to plan future projects and procedures. Creates and executes a plan to upgrade systems to meet future requirements using past experience and judgment as a guide.
• Creates new technical solutions which enhance process efficiency, reduce cost and/or enhance customer and/or user satisfaction.
• Evaluates new and evolving technology for applicability and impact on operational goals.
• Analyzes system performances against customer requirements and directs corrective action.
• Proven Management experience highly desired.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Business Needs, Customer Experience (CX), Planning Ability, Technical Requirements, Troubleshooting, Work Schedules

Compensation

Primary Location Pay Range: $118,022.60 - $177,033.90

This job can be performed in California, and Washington with a Pay Range of $112,657.94 - $201,174.89

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