Retail Shift Lead - Monadnock Coffeebar

Worker Type:

Employee

Job Description:

Leadership and Operations

• Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices
• Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
• Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
• Uphold the company’s standards regarding merchandising, inventory, and rotation of store products
• Offer relevant, thoughtful ideas and suggestions for improving operations
• Ensure adherence to the company’s dress code, as well as all health and safety requirements

Drink Quality/Education

• Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
• Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
• Educate customers and staff on all coffee and teas carried
• Assist in the training and development of new staff
• Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
• Demonstrate an ongoing pursuit of education, training, and industry trends

Customer Engagement

• Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
• Respond to questions, orders, and concerns with patience, confidence, and professionalism
• Engage customers about their drink preferences and tailor suggestions accordingly
• Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions

• Participate in store-wide profit initiatives
• Offer strategic input or suggestions as to how to increase store profitability
• Demonstrate initiative with routine tasks

Education Requirements

• High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality, and/or customer service industries

Qualifications

• Ability to maintain a pleasant disposition and sense of urgency with helping customers
• Demonstrate a passion for coffee and tea
• Capability to interface and maintain effective relationships with co-workers and customers
• A logical and methodological approach to problem-solving
• Flexible, with the ability to multi-task in a highly demanding, stressful environment
• Maintain a calm demeanor during periods of high volume
• Ability to cooperate successfully as a member of a team
• Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
• Communicate clearly, honestly, and promptly
• Ability to use available resources to answer questions
• Maintain regular and consistent attendance and punctuality
• Strong cash handling skills

Language Skills

• Ability to read and speak English proficiently.

Physical Demands

• While performing the duties of this job, the employee is regularly required to see, talk and hear.
• The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 50 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• Fine hand manipulation (keyboarding and register).

Work Environment

• Retail store environment.
• The noise level in the work environment is usually moderate.

Benefits

• 401(k) + Company Match
• Health, Dental, and Vision insurance
• Employee Discounts
• Paid time of