Automation Engineer

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description:

Title: Automation Engineer – Enterprise Systems

Fully Remote

About the Role: The Automation Engineer will play a pivotal role in delivering innovative, automated solutions that support critical business processes across the organization. As a key member of the Enterprise Systems technology team, you will collaborate with cross-functional teams to design, develop, and maintain automation solutions using Microsoft Power Platform and Azure technologies. This role is ideal for a technically skilled, process-oriented professional who thrives in a dynamic environment and is passionate about driving efficiency and innovation through automation.

Key Responsibilities:

• Automation Solution Design: Design and implement end-to-end automation solutions using Microsoft Power Platform and Azure technologies.
• RPA Development: Develop and maintain Robotic Process Automation (RPA) solutions using Automation Anywhere.
• Pipeline Management: Collaborate with the Automation Center of Excellence (CoE) and business leaders to identify and prioritize automation opportunities.
• Requirements Translation: Translate business requirements into scalable, maintainable Power Platform solutions.
• System Integration: Integrate Power Platform solutions with SharePoint, Azure Logic Apps, Azure Functions, and other enterprise systems.
• Governance and Compliance: Ensure adherence to automation best practices, governance standards, and compliance requirements.
• Technical Support: Provide expert-level support for Power Platform solutions, resolving escalated technical issues.
• Cross-Functional Collaboration: Partner with Project Managers, Developers, and Business Analysts to deliver secure, reliable, and high-performing solutions.
• Testing Strategy: Contribute to testing strategies and support the development of test plans in collaboration with QA teams.
• Documentation: Maintain comprehensive documentation including SOPs and runbooks to support operational continuity.
• Continuous Improvement: Champion continuous improvement initiatives and agile methodologies within the automation practice.
• Knowledge Sharing: Facilitate knowledge sharing and community engagement through IOA’s Automation and Power Platform communities of practice.
• Technology Awareness: Stay current with emerging technologies, trends, and best practices in automation and cloud platforms.

Ideal Candidate Qualifications:

• 2+ years of experience developing low-code/no-code solutions on Microsoft Power Platform in an Azure environment
• Bachelor’s degree in Computer Science or related field, or equivalent experience
• Proficiency in Power Apps, Power Automate, and Logic Apps with diverse data integrations
• Hands-on experience with RPA tools such as Automation Anywhere, Blue Prism, Power Automate, or UIPath
• Familiarity with programming/scripting languages such as C#, .NET, JavaScript, Python, or similar
• Experience with RESTful APIs and web service integrations
• Understanding of AI concepts including LLMs, Prompt Engineering, and Retrieval Augmented Generation (RAG)
• Knowledge of Microsoft Azure services and their integration with Power Platform
• Strong analytical and problem-solving skills with a business-oriented mindset
• Ability to manage multiple projects in a structured SDLC environment
• Excellent collaboration and communication skills with a team-first attitude
• Demonstrated ability to drive innovation and continuous improvement
• Flexible and adaptable to evolving business needs and technologies

What We Offer:

• Highly competitive pay rate based on relevant work experience.
• Compensation for travel and mileage.
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process):