AVP, B2B Digital Product Owner - MSF Integration and Partner Reporting

Job Description:

Role Summary/Purpose:

The B2B business delivers $2B+ in Net Income to Synchrony and provides comprehensive financing solutions to hundreds of thousands of active merchants and providers in 20+ markets.  The B2B products offered to our merchants and providers are delivered through a variety of platforms and channels.  Synchrony is seeking an experienced Digital Product Owner to lead the development of new features and integration of Multisource Financing (MSF) lenders into B2B Point of Sale platforms. This role will also develop and implement enhancements for the new Partner Reporting platform that offers a user friendly comprehensive credit program dashboard to merchants and providers. The ideal candidate will be adept at quickly understanding a variety of technologies and platforms, possess a strong digital product and project management background and a proven track record of delivering projects on time and within budget.  This position will report to the Senior Vice President, B2B Digital Products. 

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events

 Essential Responsibilities:

• Lead projects that focus on the integration of lenders into SYF Point of Sale platforms and the MSF Gateway 

• Develop and implement new features and enhancements for the Partner Reporting platform 

• Work with key stakeholders (Product Management, TechOps, Legal, Compliance, and Credit) to identify and prioritize new product features and the pathway to market delivery 

• Leverage Agile development methodologies (define story acceptance criteria, manage and prioritize the team backlog), collaborate with the Scrum Master, System Architects, developers and other subject matter experts to deliver on the overall team vision and roadmap 

• Participate in and work in Scaled Agile Framework® including multiple Agile Release Trains 

• Work with system architect/engineering to understand Enabler work 

• Lead product demos and Inspect and Adapt activities 

• Coordinate and lead user acceptance testing (UAT) for releases 

• Work with internal and external UX and UI partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance  

• Provide updates to Senior Leaders and other internal and external stakeholders 

• Collaborate with the Digital Analytics team to develop KPIs, monitor performance, analyze user behavior and optimize usage patterns 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements:

• Bachelor's degree or in lieu of degree; high school diploma/GED and 7+ years of Project Management experience 

• Minimum of 3 years of experience leading software development projects 

Desired Characteristics:

• 2+ years of experience managing B2B digital products and/or platforms 

• 2+ years of experience as an Agile Product Owner or Scrum Master, in a Product Owner role 

• Agile Product Owner (CSPO) or Scrum Master (CSM) or comparable certification 

• Knowledge of Scrum and Scrum tools (i.e. JIRA) 

• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment 

• High energy, self-motivated, with strong communication skills (verbal and written) 

• Product Management and / or Business Analyst experience  

• Passion for learning about new technologies and identifying ways to drive innovation 

• Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners. 

• Strategic thinker with ability to develop and implement actionable plans to drive business results  

• Strong project management experience with a record of delivering on time and across functions 

• Strong digital proficiency, including launching new products and capabilities and understanding of mobile devices and applications  

• Consumer finance and/or retail marketing experience with an understanding of core financial drivers 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

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