Customer Service Representative - REMOTE

Position Description

At a Glance

 

Legrand has an exciting opportunity for a Customer Service Representative to join the Data Power & Control Division. This is a remote position. Responsible for answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.

 

What Will You Do?

• Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
• Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness.
• Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
• Performs other similar and related duties as required.

Qualifications

Required Skills 

 

Education:  A.S. degree in business or related or equivalent combination of education and experience.  Experience with manufacturing or electrical industry required. 

 

Experience:  Minimum of three years’ experience in a successful customer environment/position.

Experience with Salesforce, preferred. 

 

Skills/Knowledge/Abilities:

• Experience with manufacturing or electrical industry, required. Experience in Data Centers and extensive product knowledge is a plus, but not required.
• Experience collaborating with sales required, exposure to Salesforce prefered.
•  Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment is a must. 
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail, and meeting management software. Ability to use the internet and web-based resources efficiently and effectively.  Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
• Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
• Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. Ability to give and receive detailed/complex information in an understandable way. Presentation and training experience is a plus.
• Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.

Salary and Benefits: $38,000 - $48,000 

LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.

Company Info

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

 

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our cu