Director, Business Strategy & Development

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Zego is a technology company that automates work for property management companies and homeowner associations. We aim to create a world with extraordinary living experiences that are delivered effortlessly, serving 7,000+ customers and 15+ million units nationwide. Zego’s workflow automations help clients to digitize all resident and homeowner payments, completely offload utility management, and simplify operations at apartment buildings with a modern mobile app. Join our dynamic team and make your mark on the property technology landscape of tomorrow. 

About the Role (Brief Overview):

Manages the identification of efficiency and productivity gains by modifying existing processes and workflows, introducing automation, and developing new performance standards and metrics.  Ensures seamless execution of all process improvement and change management related activities by applying process improvement, change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses. Leads the design of the overall process structure, including creating a process hierarchy that streamlines processes and eliminates redundancy. Provides coaching and guidance to the management team on their roles in each process improvement and change initiative. Collaborates with other areas as a change agent to promote the adoption of industry best practices within the organization.

What You’ll Do Here (Job Functions):

• Responsible for identification of opportunities to drive operational efficiency across the organization. This will involve Enterprise-wide project management oversight and execution. 

  • Identify opportunities for operational improvement with a focus on client experience, revenue enhancement, expense management and operational efficiency

• Lead, manage and oversee Salesforce Administration teams

  • Responsible for supporting Sales through oversight and implementation of Configure, Price, Quote (CPQ) Software by Salesforce 

  • Responsible for Salesforce administration team, including company wide support, system enhancement, team development and training 

• Develop, improve, and maintain all operational reporting

  • Define reporting needs and work with analytics and reporting teams to implement reporting 

  • Publish timely and accurate reports according to set reporting schedule:  Daily, weekly, monthly, quarterly, annually and ad hoc

  • Responsible for creating, delivering and presenting Operations department performance reports to Executive Leadership Team

• Work cross functionally with Operations leaders to identify trends/opportunities for improvement and provide recommendations to improve

  • Establish and lead the change management process, ensuring all operational changes follow this protocol 

  • Create and manage project plans for new internal processes and initiatives

  • Ensure all project milestones are achieved in a timely manner; escalate to the appropriate teams and leadership team members as required

  • Create, improve, and maintain project methodology and artifacts

  • Train team on methodology and monitor consistent, quality application of methodology across all project phases

• Create and update staffing models for Operations departments in coordination with Finance team

  • Track productivity and work mix assumptions to ensure the latest view of the business is reflected in staffing models

• Ensure full understanding of how data flows through internal systems, and identify issues that could cause potential data and decision making problems

About You (Qualifications):

• Bachelor’s degree in Business, Finance, or related field

• Minimum of 10 years related experience within software industry or similar role within another industry, including 5 years in leadership role with proven track record of developing and executing successful business strategies

• Experience with strategy development, planning and modeling

• Strong le