Manager, Corporate Cafe & Restaurant Excellence

Job Summary

The Corporate Café Leader will lead a team of Food Service Professionals responsible for running the café located in the Denny’s Corporate Support Center (“The Den”). This team will serve fellow Support Center coworkers during office hours, both in a café setting an in internal catering program within the Support Center.

Areas of responsibility include proper execution of café operations, managing ordering and production of food, creating and planning weekly specials, providing guests and coworkers with a great dining experience and upholding service and quality standards. The Manager has total accountability for the success of the cafe. The Manager must have a strong commitment to guest satisfaction and exhibits Denny’s Guiding Principles when interacting with others.

Hours of Operation: Tuesday, Wednesday and Thursday, 7:30 AM – 3:00 PM

Typical Work Days: Monday-Friday

(work outside of these days/hours may be required sparingly for special events)

KEY RESPONSIBILITIES:

·         Creates food prep and station assignments for team of Food Service Professionals, overseeing their activities and execution of standards

·         Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired results

·         Develops and coaches team members on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards

·         Build Great Teams: innovate to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards Addresses employee relations issues, deviations from brand standards, and other guest issues to the attention of the GM; recommends corrections; and participates in resolution as required

·         Develop hourly team members through corporate training programs, individual development plans, and system assignments

·         Promotes and manages food safety, cleanliness and maintenance of kitchen and dining areas (where applicable) 

·         Works to create and maintain an enjoyable and respectful environment for our guests and team members

·         Maintains compliance with all employment policies and brand standards, to include all state, local and federal regulations

·         Follows management cash handling, inventory and other operational procedures as outlined in brand standards

·         Orders food, paper and cleaning supplies in accordance with par level guidelines

·         Executes catering program, including accepting orders through internal system, delegating execution amongst team, and collecting payment

·         Assists Restaurant Excellence team in testing and evaluating new products, procedures and equipment

·         Collaborates with Product Development team to identify opportunities to test new product innovation in The Den

·         Completes all other tasks and duties as assigned

EDUCATION & EXPERIENCE REQUIREMENTS

·         Minimum of two years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred

·         Food Safety Supervisor certification required or obtained within 30 days

·         Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization both orally and in writing, using the English language

·         Possesses basic math skill (add, subtract, multiply, divide)

·         Places a value on diversity and shows respect for others