Product Manager (L3), Unified Profiles

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Unified Profiles Product Manager.

About the job

This position is needed to lead the product strategy and execution for Profile Data Management and APIs, ensuring accurate, reliable, and scalable access to customer profile data across our platform.. 

As a Platform Product Manager on the Unified Profiles team, you will focus on how profile data is accessed, managed, and trusted in real time. You’ll work across engineering, design, and customer-facing teams to ensure our platform meets the needs of developers, data teams, and application builders. We’re looking for someone who is deeply customer-obsessed, technically curious, and passionate about building durable, extensible systems that operate at massive scale—powering billions of customer profiles, that amazing personalized experiences.

Responsibilities

In this role, you’ll:

• Define and execute product requirements for real-time profile data access and management across billions of customer records.
• Collaborate cross functionally with GTM, support, engineering and design teams to deliver products that empower real-time personalization and engagement at scale.
• Engage directly with customers, developers, and partners to deeply understand their needs and translate them into clear actionable roadmap priorities and product improvements.
• Evaluate product health through data, define success metrics, and continuously iterate based on customer feedback and performance.
• Drive clarity across teams through detailed product specifications, competitive intelligence, roadmaps, and launch readiness materials.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience in product management, preferably working on platform products, data infrastructure, or APIs.
• Demonstrated ability to lead cross-functional teams and deliver features from ideation to launch.
• Solid understanding of technical concepts such as data models, APIs, event-based systems, or architectural components.
• Experience defining product requirements, prioritizing roadmaps, and making customer-backed tradeoff decisions.
• Strong written and verbal communication skills, with the ability to explain complex topics clearly to technical and non-technical audiences.
• Track record of using data to make informed product decisions and continuously improve user outcomes.

Desired:

• Experience with a Customer Data Platform (CDP), Customer Engagement Platform (CEP) or Marketing Automation Platform in a B2B SaaS or platform context
• Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how real time customer profiles power personalization and engagement

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C.,