Sr. Manager, Tech Delivery

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role

The Senior Manager of Technical Delivery will lead the Technical Delivery stream as they manage critical Technology initiatives that will drive efficiencies across the BetMGM business landscape to support business objectives. This role will also take ownership of BetMGM’s Technology Infrastructure program and will work with partners, technical teams, and vendors to manage hardware refreshes, data center migrations, and disaster recovery plans. The Senior Manager of Technical Delivery will be a catalyst for change in ways of working by promoting collaboration, documentation, and communication throughout the Technology project lifecycle. This role will be responsible for enforcing standardized project management methodology and documentation procedures using tools such as Smartsheet, Microsoft Teams, Adobe Workfront, Confluence, etc. to increase visibility into Technology initiatives and foster stakeholder engagement.

The Senior Manager of Technical Delivery will work with the Director of Technology Strategy and Transformation to create a Technology Infrastructure roadmap and to establish KPIs to measure the success of Technology program initiatives. This role will also be responsible for collating the Technical Delivery teams’ updates and presenting key project highlights to the Technology department, Technology SLT, and BetMGM Executive team via regular updates in addition to leveraging real-time dashboards and metrics.

Responsibilities

• Promote a standardized project management methodology to ensure the successful delivery of Technology initiatives abiding to time, budget, and scope requirements

• Create and upkeep scope specifications and project/program plans, program level tracking/reporting, and communication plans

• Estimate time and resource requirements and monitor milestone completion through the entirety of the project lifecycle

• Prioritize Technology Infrastructure projects based on business need and project resource capacity

• Develop and maintain relationships with key infrastructure stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc.

• Align with Technology stakeholders on infrastructure approaches and challenge, when appropriate, to ensure solutions are aligned with BetMGM business needs, are cost-effective, and are designed optimally

• Create and review work products across the Technology Infrastructure program to ensure all project risks (technical, operational, and financial) are raised and escalated and an accurate project status is communicated and represented in project documentation

• Serve as the first point of escalation for project roadblocks and/or risks

• Manage the Infrastructure program budget by reporting on project costs and raising unforeseen costs to management for review

• Identify and implement Infrastructure operational enhancements such as updated templates, automation, process documents, etc.

• Provide leadership to the IT Delivery team by prioritizing and assigning IT projects, and providing support and guidance throughout the project lifecycle

• Align with the Director of Technical Strategy and Transformation to understand the strategic needs of the business and incorporate them into a Technology Infrastructure roadmap

• Provide direct line management to IT Delivery Managers and Program Managers by setting performance objectives and providing guidance and coaching to ensure set objectives are met

• Serve as the acting department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates