AD, Neuromuscular Field Trainer
NovartisAbout the role
Job Description Summary
#LI-RemoteThis position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.
Company will not sponsor visas for this position.
The Associate Director, Product & Disease Training leads the assessment, strategy, budgeting, and delivery of in‑market and launch training for the Spinal Muscular Atrophy portfolio within the Customer Engagement organization. This role brings cross‑functional voices together – partnering closely with Customer Engagement, Marketing, Operations, Patient Services, and other key stakeholders – to ensure training is thoughtfully designed, aligned, and impactful. With a strong focus on collaboration and clarity, this individual provides strategic oversight to ensure training curricula effectively support teams and the patients they serve.
Job Description
Key Responsibilities:
Lead the development and execution of a comprehensive product and disease training strategy, fully aligned with marketing positioning, brand priorities, and customer engagement goals.
Partner closely with Customer Engagement, Marketing, and other customer‑facing teams to capture insights and integrate them into training plans and curriculum design.
Collaborate with the Customer Engagement (CE) Skills Training team to refine and deliver new hire and ongoing training experiences that support readiness and long‑term success.
Serve as an active member of product functional leadership teams, providing strategic input and training perspective across the organization.
Lead the design and evolution of product training curricula by working cross‑functionally with internal partners and external vendors, ensuring content reflects market dynamics and learner needs.
Conduct ongoing needs assessments using customer feedback, field insights, and subject matter expertise to continuously inform and strengthen training strategy.
Ensure all training materials meet compliance, legal, and regulatory requirements and receive appropriate internal approvals.
Develop and deliver national and district meeting content in partnership with brand teams to reinforce strategy, capability, and confidence.
Drive sustainability and impact by defining metrics, tracking KPIs, and leveraging pre and posttraining insights in collaboration with Technology and Operations partners.
Partner with Customer Engagement (CE) Operations to ensure customer‑facing associates complete required product certifications and remain current on training expectations.
Essential Requirements:
Bachelor’s degree required from 4-year college or university.
6+ years of experience in sales training, with a strong track record of designing and delivering impactful learning experiences.
2+
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