Manager, Enterprise Identity and Data Protection

Who You Are: (Job Summary) 

• The Manager, Enterprise Identity and Data Protection is a people-first engineering leader accountable for the enterprise identity and data protection portfolio within QTS Technology Engineering & Operations, enterprise identity and access management (IAM), including enterprise identity governance & administration, and data loss prevention (DLP). This role is responsible for turning executive strategy into an executable roadmap, developing solutions for complex operational issues and developing a team of identity/access management and data loss prevention engineers.

What You Will Do: (Job Responsibilities) 

• Partner with the Director, Enterprise Technology on multi-year planning, capability roadmaps, and investment cases for the identity and data protection portfolio.

• Translate enterprise technology strategy and executive priorities into a clear, sequenced roadmap of initiatives, milestones, and operational commitments.

• Develop and manage the operating budget, licensing, vendor spend, professional services, and headcount; and defend requests with clear business rationale.

• Anticipate how enterprise growth, acquisitions, and platform changes affect the scale and shape of the team’s work, and plan capacity proactively rather than reactively.

• Provide management oversight for enterprise IAM; lifecycle provisioning and deprovisioning, role and entitlement design, access certification campaigns, privileged access, single sign-on, and MFA.

• Provide management oversight for the enterprise DLP program; policy design, classification and labeling strategy, alert triage, and continuous tuning to reduce noise while improving coverage.

• Define, publish, and manage service levels and operational metrics for each domain, and use that data to drive prioritization conversations with stakeholders.

• Lead, mentor, and develop a distributed team of IAM engineers and a DLP engineer; serve as the primary advocate for their growth, engagement, and career progression.

• Oversee and apply structured improvement methods, process mapping, value stream analysis, and root cause analysis, to solve the underlying problem rather than the presenting symptom.

• Reduce manual toil through automation, workflow redesign, and platform consolidation, and measure the resulting gains in cycle time, quality, and team capacity.

• Establish and maintain documentation, runbooks, and standard operating procedures that make the team’s work repeatable, auditable, and transferable.

• Lead post-incident and post-project reviews that produce specific, assigned, and tracked corrective actions.

• Present the team’s work to senior leadership through clear written and verbal communication, tailoring depth and framing to the audience without diluting substance.

• Support internal and external audit, attestation, and customer-assurance activities (e.g., SOC 2, ISO/IEC 27001, PCI DSS, HITRUST) by ensuring control evidence within the portfolio is accurate, complete, and readily producible.

• Manage strategic vendor and service-partner relationships, holding them accountable to contractual commitments, roadmap alignment, and delivery quality.

What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications) 

• Education: Bachelor’s degree in information technology, computer science, information systems, engineering, business, or a related field, or equivalent professional experience.

• Experience: 7 or more years of progressive experience in enterprise technology, technology governance, or risk and controls within a mid-to-large enterprise, including 3 or more years directly leading technical teams (hiring, performance management, coaching, and career development).

• Distributed team leadership: Demonstrated success leading a distributed or multi-site team, with proven approaches to maintaining engagement, alignment, and accountability across locations and time zones.

• Strategy translation: Demonstrated experience translating executive strategy into an executable roadmap and communicating progress, tradeoffs, and risk to senior leadership.

• Identity & Access Management: Working knowledge of enterprise IAM concepts and platforms sufficient to guide technical decisions, evaluate designs, and coach engineers.

• Data protection: Working knowledge of data loss prevention and data classification concepts and platforms sufficient to guide techni