Senior Product Manager (Remote)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform. 

We are currently hiring a Senior Product Manager to help grow our company and ensure our mission is achieved! This role is work from home position and can be performed remotely anywhere in the continental US or in one of our corporate locations in Utah or Arizona. 

WE ARE:

Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver.

YOU ARE:

A highly skilled technical product manager with a background in managing exceptional customer digital experience products. You have a passion for utilizing data to solve problems, innovate, and create products that delight our customers. You will have strong foundational product management skills and are a self starter. You are a strong communicator and are able to align your designer, engineering team, and stakeholders to deliver solutions on time.

YOUR DAY-TO-DAY:

• Demonstrated ability to solve difficult problems by bringing innovative solutions
• Use sound judgement to assess risks & opportunities, then provide well-structured, data-informed, and written narratives
• Proven ability to engage with engineers, designers, peers, and company leaders in a constructive and collaborative relationship
• Develop and maintain a product roadmap by meeting with internal stakeholders and customers to continuously improve the post-approval customer experience
• Lead cross functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research
• Define use cases, features, requirements, and acceptance criteria that articulate desired product functionality
• Establish in partnership with dependent teams an iterative release schedule that delivers value and features to customers, on time and as promised
• Test, measure, and iterate on existing product experiences — identifying friction points and driving incremental improvements grounded in data
• Manage stakeholder expectations and communicate timelines, blockers, successes, and failures in a clear manner
• Analyze performance of product features
• Establish buy-in at all levels of the organization and maintain strong communication channels with various functional areas

YOU'LL BRING:

• 5 to 7 years of experience in software Product Management
• Experience owning and managing post-approval or account management products in a consumer-facing digital environment
• Ability to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobile
• Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution