Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$75,379.20 - $135,699.20

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 AM - 4:30 PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5980 IS Enterprise Solution Architecture

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Epic Client System Administrator supports, configures, and maintains Epic Client
Systems to ensure reliable access to Epic applications across clinical and operational
environments.

I. Major Responsibilities

• Install, configure, and maintain Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, Haiku.

• Support daily operations of Epic client systems and web/service servers.

• Troubleshoot system issues, performance problems, and integration failures.

• Participate in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper and System Pulse operations.

• Collaborate with technical leads, application teams, and infrastructure teams.

II. Position Qualifications

License/Certification/Education:

Required:

• Bachelor’s degree or equivalent experience.

• Epic certifications: Hyperspace Deployment, Web/Service Servers (Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, EPS).

Experience/Skills:

Required:

• 2+ years in Healthcare IT in an Epic Client Systems role.

• Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.

• Strong analytical troubleshooting and problem‑solving skills.

• Effective communication and collaboration with clinical and technical teams.

• Ability to document procedures, configurations, and operational playbooks.

• Adaptability in fast‑paced healthcare and cloud‑migration environments.

• Advanced troubleshooting skills for Epic client systems and Windows Server environments.

• Proficiency with scripting (PowerShell) for automation and system management.

• Strong understanding of Azure, virtual infrastructure, and cloud‑hosted workflows.

• Ability to manage client distribution tools and web/service server architecture.

• Experience supporting clinical and operational teams in a healthcare environment.

• Strong documentation skills for technical procedures and operational workflows.

• Ability to work in fast‑paced, rapidly evolving technical environments.

Microsoft Ecosystem:

• Microsoft 365 Administrator Certification (MS‑102)

• Azure Administrator Associate (AZ‑104)

• Azure Virtual Desktop Specialty (AZ‑140)

• Microsoft Endpoint Administrator (MD‑102)

• Microsoft Windows Server Hybrid Administrator (AZ‑800/801)

• Intune Endpoint Management training

Epic EHR:

• Epic Client Systems Administrator (ECSA) certification

• Hyperspace Deployment certification

• Epic Web and Service Servers certifications (Interconnect, MyChart, Web BLOB, EPS)

• Epic Kuiper and System Pulse training

• Epic IRIS infrastructure training

Preferred:

• Experience with Citrix VDI, Ci