Field Service Technician - Minneapolis, MN

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Commercial Communications customers; specifically support of Xcel Energy land mobile radio systems.

Job Description

The Field Service Technician will provide technical support of specialized systems and product applications. This includes: advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.  

• Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments.  

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

• Totally familiarity with the latest technologies and troubleshooting techniques

• Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Qualifications:

• 2 year Associate Degree in Electronics or IT preferred, or equivalent on-the-job experience

• Security +, CompTIA or related certificate is highly desirable

• Proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges

• Knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

• Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

• Computer literate with proficiency in MS Word, Excel, Outlook, and Access

• Strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches and firewalls.

• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks - preferred

• Understand standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques - preferred

• Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

• Individual preferably have knowledge of one or more of the following; Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

• Preferred experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.

• Preferred experience with one of the following LTE or Private LTE Nokia system knowledge, Juniper Routers and Aruba Switches configuration work and experience

The candidate preferably must have strong technical skills in the use of various communications test equipment including: