Sr Client Consulting Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and

Analytics solves the most strategic problems for our clients.

The North America Consulting Practice within VCA provides deep expertise in the banking, payments & analytics industry to provide solutions and insights that assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Senior Manager to join our Travel & Entertainment (T&E) segment and play a driving role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for selling, delivering and implementing high value consulting projects and solutions with this diverse and growing set of clients. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements will include payments strategy, benchmarking analysis, product development and launch, customer life cycle analytics (acquisition, engagement, retention), audience creation and personalization, loyalty optimization, propensity modeling and geospatial insights to name a few.

Essential Functions

• Contribute to consulting project work, which involves playing a lead role and/or contributor role:
  • Lead consulting initiatives, managing cross-functional project teams and delivering upon engagement commitments
  • Collaborate with peers in other functional areas (e.g., data science, product, marketing, sales, risk) and across global and regional teams to execute projects
  • Create a storyline to help the client link insights to recommendations
  • Develop frameworks, approaches and recommendations that effectively address the most impactful opportunities and challenges of our clients
  • Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business.
  • Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.
  • Manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
• Identify, cultivate and manage a pipeline of work with North America Travel & Entertainment clients
  • Act as an owner in selling, scoping and delivering client engagements in partnership with your immediate team and Visa partners.
  • Partner with the Account Team to identify engagement opportunities, while simultaneously becoming a trusted ally key contributor to nurturing and enhancing the client relationship
  • Lead initiatives to identify potential opportunities with T&E clients and contribute to closing deals for engagement work.
  • Maintain internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition.
• Build a deep understanding of clients' businesses and stay abreast with industry trends/developments to strengthen VCA's position as a strategic partner
• Partner with peers in other functional areas to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Engage with Visa internal teams in regular strategic & planning discussions.
• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly accountable and energized, detai