Senior Manager, Technology Operations- Buyer Experience (W+)

Position Summary...

What you'll do...

Position Summary:

Walmart Marketplace is seeking a Senior Manager, Buyer Experience – Seller Fulfilled business to lead strategic initiatives that improve how Walmart customers discover, evaluate, and convert on Seller Fulfilled items across the shopping funnel—from search and PDP to cart and checkout. This role is responsible for driving trust, clarity, and conversion across the buyer experience by enhancing the visibility and accuracy of delivery information and implementing trust-building signals for offers. The ideal candidate will combine strong program management, product management, technical operations, cross-functional collaboration, and customer-centric thinking to drive end-to-end improvements that help sellers grow and deliver on Walmart’s customer promise.

Team:

Walmart Marketplace is a rapidly growing platform that enables third-party sellers to reach millions of Walmart customers. Within Marketplace, the Seller Fulfilled Solutions (SFS) team is responsible for enabling sellers to fulfill their own orders while meeting customer expectations around delivery speed, reliability, and trust. This role sits at the intersection of UX, Product, Fulfillment, and Search. You will partner with product managers, designers, engineers, data scientists, and business stakeholders to design, implement, and scale experiences that level the playing field for sellers and delight customers.

More about Marketplace: https://marketplace.walmart.com/

What you'll do:

As a Senior Manager, Buyer Experience – SFS, you will:

• Own the end-to-end customer experience for Seller Fulfilled items across the buyer journey, including Search, PDP (Product Detail Page), Cart, and Checkout, focusing on clarity, trust, and conversion.

• Drive discoverability of SFS offers by influencing search ranking strategies, surfacing delivery promises in external channels, and collaborating with the Search and SEO teams to improve conversion.

• Enhance trust in Seller Fulfilled offers by working with Fulfillment, Product, and UX teams to pilot and launch delivery promise messaging and on-time delivery signals to reinforce seller reliability and trust.

• Collaborate cross-functionally with Product, UX, and Engineering, to align on roadmap execution and deliver cohesive and customer-centric improvements.

• Use customer insights and A/B testing frameworks to identify gaps in buyer perception and iterate on messaging, labeling, and product experiences that improve SFS conversion and satisfaction.

• Monitor and report on performance metrics, including click-through rates, conversion rates, and Net Promoter Score (NPS), while identifying areas of improvement.

• Champion the voice of the customer and the seller, ensuring that both perspectives are considered in product development and experience optimization.

• Lead high-impact initiatives that influence both customer satisfaction and seller growth, ultimately improving GMV contribution from SFS offers.

What you'll bring:

• Proven experience managing or influencing buyer experience experiments, ideally in a two-sided marketplace or digital commerce environment.

• Strong strategic thinking and analytical skills with a customer-first mindset.

• Experience working cross-functionally with product, design, analytics, and engineering teams.

• Track record of using data, experimentation, and customer feedback to drive measurable improvements in conversion or customer trust.

• Familiarity with SEO, SEM, and e-commerce marketing principles a plus.

• Strong written and verbal communication skills, with the ability to influence and lead across all levels of the organization.

• Experience in fulfillment, logistics, or operations preferred but not required.

Preferred Qualifications:

• Experience working with 3P marketplaces

• Background in shipping/logistics, delivery promise optimization, or fulfillment CX.

• Knowledge of Walmart’s Marketplace ecosystem, including SFS, WFS, and Walmart+.

• MBA or equivalent advanced degree is a plus.

• Comfortable managing ambiguity and driving complex c